Explore opportunities at Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

SUMMARY

Under direction, delivers excellent customer service and support to patients, clinicians, and technologists, with primary responsibility for answering phones, scheduling and managing appointments including appropriate follow-up appointments, and conducting outreach calls on behalf of the radiology department.  Able to work independently by demonstrating a high level of competence in all support roles. Works to improve radiology clinical and clerical operations through coordination of contact between technologists, patients and referrals outside the unit.

EDUCATION/LICENSES/CERTIFICATIONS

High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required. Associate's degree in medical assisting or graduate of certification in medical office administration program preferred. Experience in radiology/imaging department can be substituted for AS or certificate.

EXPERIENCE

Prior experience in a medical/clinical setting preferred. Previous experience in a job requiring the ability to multi-task and prioritize activities preferred. Business experience including cash collection and Handling and computer skills required. Previous health care business office experience with CPT and ICD coding preferred.

SKILLS

Familiarity with medical terminology needed. Strong interpersonal, customer service, time management, computer and organizational skills required. Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience required.

The hourly range for this role is $17.71 to $28.24 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. Atrius Health complies with all minimum wage laws as applicable. In addition to your salary, Atrius Health offers benefits such as, a comprehensive benefits package, incentive, and recognition programs. No matter where or when you begin a career with Atrius Health, you’ll find a far- reaching choice of benefits and incentives.

Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. Applicants will receive consideration for employment without regard to race, national origin, gender, age, color, sex, religion, disability, veteran status, sexual orientation and gender identity and/or expression, or any other characteristic protected by local, state, or federal laws, rules, or regulations.