Business Intelligence Analyst

At SMA America, we believe in Energy that Changes. Since 1981, SMA has been developing innovative solar technology with a purpose -- making the installation, operation, and maintenance of photovoltaic power plants simpler, more reliable, safer and more cost effective. In the meantime, we’ve also been collecting awards as a great place to work, providing growth opportunities to our employees, and challenging conventional thought.

The Business Intelligence Analyst is responsible for providing support to the Americas Service

Operations unit. The main responsibility for Business Intelligence Analyst is to deliver data-driven reporting &

communicating insights that inform business decisions. The Business Intelligence Analyst is also responsible for conducting developmental analysis and pursuing initiatives to impact and influence the overall strategy for Business Analytics group and outside management groups.

PRIMARY DUTIES / RESPONSIBILITIES

Responsible for the development and administration of KPI reporting for Service Operations.

Analyzes, interprets information, and makes recommendations based on data insights. Presents data

in a graphical format to support leadership groups and committees strategic planning and decision-

making.

Identify best methods and processes for performance improvement including developing project plans,

facilitating group process, and training related to data collection/reporting.

Responsible for creation of reports that summarize performance by specific Service department,

including collaborative/consulting efforts for various SMA groups.

Standardizes and streamlines new or existing reporting and/or data pipelines & live data efforts.

Works with technical teams to develop and implement solutions based on business needs and drive

processes to completion.

Acts as a process owner or expert for department when necessary – can provide direction for outside

groups acting in the best interests of analytics group or influencing collaborators to support business

projects.

Delivers accurate and timely reporting following best practices of data collection, cleaning, and

presentation.

Track and provide deviations from plan as necessary to leadership team.

Other duties as may be required or assigned.

REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING)

A four-year Degree in business, engineering, or a related technical field or equivalent experience.

REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION)

At least 7 years of experience in same or similar role is required.

OTHER SPECIALIZED SKILLS

Ability to recognize complex problems vs. objectives and apply creativity to analyze situations, develop solutions and procedures. Ability to work independently or with limited information. Analyze and solve problems effectively. Experience with business intelligence tools Proficiency in the English language, both written and verbal, is required. German and/or Spanish language skills are a plus. Advanced skills with Microsoft Office Suite (Word, PowerPoint, Excel) are required. Proficiency in CRM/SAP and the ability to become a subject matter expert in new system solutions. Attention to detail and a high level of accuracy are required. Excellent interpersonal communication skills are required.

Additional Information:

• Compensation: $82,000 - $108,000 Annually
• Comprehensive benefits including health/dental/vision with $0 premium options, 401k with match, advanced training and education opportunities, etc.

Our EEO Policy 

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

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