Sales Support Associate

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.  

Sales Support Associate

We are seeking a highly motivated agile and detail-oriented Sales Support Associate to join our team on a fixed term basis to cover Maternity leave. In this role, you will work closely with small to medium customers as well as sales reps to provide proactive and reactive sales support. Your primary responsibility will be to ensure smooth pre-sales administration and transactions coordination, while also engaging with customers and assisting with complex deal support. Additionally, you will play a crucial role in maintaining data integrity and reinforcing process and policy adoption.

Responsibilities

Pre-Sales Administration and Transactions Coordination:

• Coordinate pre-sales activity for small- and medium-size customers.

• Collect and validate accurate data upfront.

• Maintain up-to-date customer information and legal documents.

• Manage cases according to regional guidelines.

• Oversee quote approval and new customer set up.

• Handle escalation between Sales Support and internal groups.

• Work on small projects in addition to everyday role.

Customer Engagement:

• Follow up with customers on required documents.

• Ensure customer PO compliance and order follow-up.

• Assist customers via email or phone.

• Gather preliminary QBR info.

Complex Deal Support:

• Project manage large, complex deals.

• Keep quotes and documents up to date.

• Coordinate cross-functional teams to meet deadlines.

Data Integrity:

• Resolve credit and billing issues.

• Execute data corrections in Siebel.

• Clean up opportunities in Salesforce.

Process and Policy Adoption and Reinforcement:

• Train sales reps on new tools, processes, and policies.

• Deliver refresher trainings.

• Communicate process improvements to the sales team

Qualifications, Skills & Experience:

• Bachelor's degree in Business Administration or related field of interest

• Fluent written and verbal English level required

• Proven experience in sales support or related roles

• Strong organizational and multitasking skills

• Excellent attention to detail and accuracy

• Proficient in using CRM and other sales support tools

• Ability to work independently and collaboratively in a fast-paced environment with an agile mindset

Our offer

• Employment in a stable company with an established position in the market.

• Possibility to work within fast growing world’s 500 Fortune digital infrastructure company.

• Challenging job in a dynamic, professional, international and multicultural environment.

• Possibility to participate in company sponsored trainings package.

• Employee Assistance Program – assess to fr