Senior Director, Billing

Job Description Summary:

The Senior Director, Billing is a strategic leadership role responsible for defining and executing the enterprise billing strategy and process to ensure accurate, timely, and compliant invoicing and revenue recognition across the organization. This role requires a seasoned leader with deep billing operations expertise, strong systems acumen, and the ability to manage complex, high-volume environments. It also requires a proven track record of people leadership and working effectively with a managed service provider to deliver key results for the enterprise The successful candidate will drive operational excellence, customer experience, and revenue integrity while partnering closely with senior stakeholders across the organization. This role plays a critical part in enabling cash flow, revenue recognition, and scalable growth.

What You’ll Do for Us

• Define and lead the global billing strategy and operating model, ensuring accurate, timely, and compliant invoicing across multiple channels, customers, and business models, ensuring alignment with business and growth objectives

• Provide leadership and direction for all billing aspects; for many processes oversee the entire order to cash cycle including order entry, invoicing, customer dispute resolution and adjustments

• Ensure invoices are accurate, reflect the correct pricing and promotions, and are issued in a timely manner

• Develop and implement strategies to streamline and improve order to cash processes, partnering cross- functionally to drive upstream process improvements

• Ensure order management system and billing system are correctly capturing all necessary data

• Prepare and analyze periodic reports to provide insight into overall performance of the order to cash process

• Collaborate with other departments, such as sales, operations, and finance, to improve overall business process efficiencies

• Implement and monitor KPIs to measure and improve billing performance

• Establish and enforce internal controls to ensure compliance with company policies and controls

• Review and approve all adjustments, write-offs, and variances to the billing system

• Ensure timely resolution of billing discrepancies and customer complaints

• Develop and drive process best practices ensuring consistency and compliance with company controls and policies, and adherence to the Chart of Authority (COA)

• Lead the successful execution of internal and external audits in the area of billing and revenue recognition

• Provide leadership regarding the implementation of new business models, customer strategies, or sales initiatives, fostering an environment of operational excellence, and promoting continuous improvement practices

• Champion digital transformation, automation, and process standardization initiatives to improve scalability, efficiency, and customer experience

• Serve as a consultant and subject matter expert regarding business policies, processes, procedures, and measures that drive the realization of business strategies

• Develop and maintain relationships with senior finance and business leaders

• Responsible for execution of the overall talent strategy for the Billing team, including recruitment, hiring, training, employee development and performance management

• Lead and develop a high-performing organization, fostering a culture of accountability, continuous improvement, and customer-centricity

Qualifications & Requirements

• Bachelor’s degree in Finance, Accounting, Business, or a related field; MBA or advanced degree a plus

• 10+years of experience in O2C processes including billing, revenue recognition, pricing, disputes, finance and accounting

• Strong understanding of revenue-related controls, compliance, and audit requirements, including SOX

• Knowledge of month end closing processes

• Thorough knowledge of SAP and other relevant software

• 5+years prior experience at management level required including prior management and employee development experience

• Proven track record in successfully leading teams

• Demonstrated experience in improving efficiencies based on targeted metrics

• Demonstrated success partnering with senior executives and influencing cross functionally to drive balanced risk and growth outcomes

• Strong analytical, strategic thinking, and decision-making skills, with experience leveraging data and digital tools to drive performance

• Excellent leadership, communication, and change management skills, with a track record of building and developing high-