Manager, Technical Training & Learning Management Systems

Job Description Summary:

** Cover Letter Required **

Manage systems for training and development of guidance for TRB Technical Activities Division volunteers. Assess volunteer and staff training needs based on institutional mandate and TAD policy and process requirements. Manages, organizes, and updates all training and guidance for TAD volunteers and for TAD staff in relation to TAD-specific activities they conduct with the volunteers. Develops, administers, organizes, and conducts training and educational programs in connection with identified TAD needs. Oversees daily utilization of the learning management system to include implementing system and new application upgrades, maintaining records of training activities and volunteer and employee progress, with the expectation to report upon and monitor effectiveness of programs. Manages and creates e-learning, from storyboarding and packaging through desktop delivery. Produces and manages scheduling of live, virtual training, developing materials, and arranging delivery of training with providers.

Works independently, receiving minimal guidance. Applies in-depth professional level knowledge to independently solve a full range of complex problems. Assignments are broadly defined and require judgment and creativity to complete. Defines functional area operating standards and ensures essential procedures are followed based on knowledge of own discipline. Some persuasion, negotiation and compromise involved in interchanges. Serves as a resource to others.

Job Description:

ESSENTIAL JOB DUTIES

• Manages the ongoing functionality of TAD’s learning management system and/or other systems used to provide guidance and training for TAD volunteer and staff regarding TAD activities, including, but not limited to, assessing parent LMS updates and changes, managing core functions and settings, configuring user accounts and roles, transcript inquiries, administering training evaluations, generating reports on regular and ad hoc bases, and providing technical support and end-user troubleshooting.

• Manages, organizes, and updates all written guidance for TAD volunteers and for TAD staff in relation to TAD-specific activities.

• Manages daily operations, continual improvements, and vendor relationships of multiple external platforms that support the learning enterprise.

• Manages volunteer and staff development intranet and LMS websites. Publicizes upcoming and planned development opportunities through appropriate communications means.

• Oversees and provides service excellence to staff inquiries through the service center and department channels with a sense of urgency and attention to detail to address and resolve problems promptly.

• Serves as a staff liaison to key institutional technical projects that have technical training elements, through formal assignment or on an ad hoc basis.

• Coordinates administrative functions necessary to deliver and document training programs. Coordinates with TRB’s Information Technology group as appropriate.

• Consults independently with internal line units and staff to identify training needs to develop program offerings (from concept to delivery) to meet those needs. Develops training curricula and/or recommends vendor programs that meet instructional goals and objectives. Delivers or selects appropriate staff and vendors to provide instruction and training covering a range of technical, operational, professional, and management areas. Determines objectives, appropriate subject matter, and appropriate modality for learning initiatives. Formulates training outlines and determines instructional methods, using knowledge of specified training needs and effectiveness. Oversees the creation, refinement, and maintenance of all aspects of instructor-led training for a hybrid workplace. Identifies new training and plans and schedules accordingly.

• Produces and manages scheduling of hybrid training. Serves as primary contact for hybrid learning activities. Selects instructors or develops training aids, including training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.

• Approves technical training materials for accuracy and standards compliance. Responsible for module development, storyboarding, coordinating video and audio production, and presentation of completed modules. Works with training instructors to implement changes in objectives and methods based on feedback from assessments.

• Conducts ongoing assessments of training initiatives and evaluates the effectiveness of training and development programs and uses relevant evaluation data to revise or recommend changes in instructional objectives and methods.

• Maintains a core level of daily duty functional practice to pr