Senior Director Enterprise Platforms and Operations
LifeStance HealthAbout the role
At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.
Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!
LifeStance Health Values
Belonging: We cultivate a space where everyone can show up as their authentic self.
Empathy: We seek out diverse perspectives and listen to learn without judgment.
Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
One Team: We realize our full potential when we work together towards our shared purpose.
Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.
ROLE OVERVIEW
The Senior Director Enterprise Platforms and Operations is responsible for leading the strategy, optimization, and scalability of LifeStance's enterprise platforms and operational capabilities. This includes EMR and integrated technologies that support core business operations such as revenue cycle management, call center operations, scheduling, referrals, and patient access.
This role focuses on driving operational efficiency, standardization, and AI-driven optimization across the organization. Partnering across Operations, Technology, Product, and AI Transformation, this leader ensures enterprise platforms are reliable, scalable, and enable high-performing, data-driven operations.
Consistent with LifeStance’s values, every member of the LifeStance team is expected to support each other and the mission, which may mean participating in projects and initiatives and performing functions and responsibilities not specifically outlined in this job description. Leaders at LifeStance are expected to foster a commitment to the organization values.
COMPENSATION: $189,522 - $236,902 /annually in addition to a competitive bonus plan
KEY RESPONSIBILITES
Lead the product strategy and roadmap for enterprise platforms including EMR and operational systems.
Drive end-to-end operational efficiency improvements across RCM, scheduling, referrals, and call center operations.
Work with the Enterprise Interoperatbility team on the EMR integration strategy and execution.
Identify and implement AI-driven automation opportunities to reduce cost and improve throughput.
Establish platform performance KPIs including system uptime, throughput, cycle times, and cost-to-serve metrics.
Partner with Product and Engineering to prioritize and deliver scalable platform enhancements.
Lead platform integration and interoperability efforts across enterprise systems.
Develop a multi-year roadmap for enterprise platform scalability and modernizati
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