Experienced Claims Handler

Experienced Claims Handler

 

Based in our Centre of Excellence in Wexford. The Claims Teams, based across both Wexford & Blackrock, are responsible for meeting the Insurance needs of our customers through both our broker and direct channels. 

 

The successful candidate of this contract will be responsible for the administration, and negotiation of a portfolio of motor damage claims and other claims-related activities on behalf of Zurich Insurance Europe AG Reporting to the Team Lead, the claims handler will be required to work closely with claimants providing excellent customer service and accurate claims advises.  Working closely with other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims and within handling authority levels.

 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role

 

The successful candidate’s responsibilities will include, but not necessarily be limited to the following: 

 

• Establish timely, accurate, and consistent reserves and perform ongoing reviews throughout the claims cycle.
• Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level, in line with established standards, procedures, and guidance provided.
• Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity material damage claims.
• Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense.
• Manage key internal and external relationships to ensure all key stakeholders are informed on relevant file updates
• Provide a high standard of customer service and adherence to legal and regulatory requirements.
• Drive efficient and effective claims management processes by utilising Industry leading telematics technology to achieve better outcomes.
• Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes
• Administration, investigation, and settlement of claims. 
• Negotiating fair settlement in line with Company standards
• Liaise with Customers, Brokers, Company Service Providers and Claimants in person, by telephone and by written correspondence
• Implement agreed technical standards, controls, practices and procedures, thereby maintaining claims discipline 
• Proactively contribute ideas and work for the development of new or enhanced propositions based on technical, customer and distributor insights
• Adhere to Central Bank compliance standards of operating 
• Be flexible to participate in ad hoc projects
• Deliver superior service in the management of your claims portfolio

Your Skills and Experience

 

Required

 

• 3 years plus industry experience
• Holds or is working towards relevant professional qualifications i.e. CIP, MDI, ACII 
• Excellent technical insurance knowledge 
• Excellent numerical and analytical skills 
• Strong decision making and sound numeric skills
• High level of interpersonal and communication (verbal/written) skills
• Experience in the engagement of suppliers and external vendors
• Desire to learn and be flexible to business change
• Ability to recognize, understand and adhere to appropriate legislative regulations

 

Competencies
 

• Strong customer service skills focused on the delivery of quality customer service 
• Strong verbal and written communication skills 
• Be able to prioritise and work to deadlines
• Desire to learn and be flexible to business change
• Ability to recognise and understand appropriate legislative regulations
• Working at all times lawfully and in accordance with pre-defined regulatory compliance
• Excellent communication and interpersonal skills, with a particular requirement for high quality telephone skills 
• Ability to work within a team environment focused on the achievement of both individual and team goals 
• An innovative approach to work, training and problem solving
• An enthusiastic and flexible approach that includes the ability to self-motivate 
• Quick learning capabilities and an aptitude for understanding the variable elements of insurance products 
• Ability to resolve customer problems 
• All employees are expected to work in accordance with the behaviours laid out in Zurich Pur