Compliance Advisory Specialist III, Principal Associate

Compliance Advisory Specialist III, Principal Associate

The Capital One Retail Bank Compliance team is seeking a Compliance Advisory Specialist III, Principal Associate with a passion for advising and collaborating with business partners to mitigate consumer compliance risk and to take care of our customers.  The Principal Associate will join our Retail Bank Compliance team and act as an integral partner in the planning and execution of business initiatives and products to ensure compliance with federal and state consumer laws and regulations. The Principal Associate will use their relationship building, expertise, and communication skills to analyze risks and help drive actions that sustain business objectives and processes in a well-managed and compliant way. A successful Compliance Advisory Specialist III in this role will be self-motivated and possess a growth mindset, as well as be forward-thinking about the evolution of the consumer banking regulatory environment, technologically adept, and a keen problem solver. 

Responsibilities

• Maintain subject matter expertise of applicable laws and regulations for consumer banking products and services across the lifecycle of an account

• Partner with Legal attorneys for complaints that need Legal review for UDAAP/UDAP risks, as well as for any Legal risks identified

• Consult and work closely with Compliance colleagues in Bank horizontal areas that require complaint reviews, e.g. Privacy, Fair Lending, Anti-Money Laundering

• Document complaint regulatory assessments, consistent with policies and procedures

• Work with Retail Bank complaints operations to review and resolve complaint questions and engage in meetings as needed

• Provide ad-hoc training to first line teams on regulatory risk related to complaints and customer experience

•  Advise business and Compliance colleagues on known risks, events or activities that may generate complaints Support lines of business through expert advice, and elevate best practices

• Request and analyze data; support and initiate efforts to improve data sourcing; and drive innovation with business partners and IT support teams

• Identify trends in data and proactively advise on identified external and internal risks

• Review Compliance tools to generate trending information, and escalate with subject matter experts, advisors, and the business when necessary

• Demonstrate an understanding of business processes, control frameworks, and related regulatory and compliance standards

• Maintain expert understanding of Compliance Risk Management Framework and applicable laws and regulations

• Participate in reporting activities used by Senior Leadership

• Demonstrate strong time management, organizational, and prioritization skills; complete multiple concurrent tasks within close deadlines with a high degree of accuracy and detail

• Exhibit strong problem-solving and conceptual thinking skills

• Flexibility to travel to various Capital One locations as necessary

The ideal candidate will possess:

• A focus on results and achieving short and long-term goals

• A proven track record of supporting and working across groups and functions and with leadership

• Ability to navigate ambiguous situations to drive clarity and execute a risk agenda in a fluid environment within a highly-regulated industry

• Solid teamwork skills; an ability to contribute to and leverage the capabilities of a high performing, cross-functional team

• Highly developed interpersonal, presentation, and communications skills (written and oral)

• Strategic influencing skills, with the ability to build understanding and agreement among diverse groups

• Strong judgment, integrity, and discretion in handling highly sensitive and confidential issues

• An understanding of how banking technology performs, and how consumer laws and regulations apply to the utilization of technology and data in serving our customers

• Strong project management, process management, and organizational skills

• Ability to balance operating independently w