Housing Support Case Manager-13-330 SC/CIS PSH San Fernando & Glendale

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Salvation Army Community Integration Services permanent supportive housing program provides 135 households with scattered site housing location, stabilization, and case management services.  The CIS-PSH Case Manager’s primary duty is to provide professional and individualized case management services, information, and referrals designed to assist clients with achieving and maintaining health, mental health, and housing stability. 

Essential Functions

• Project a client-centered approach and provide excellent customer service that is sensitive to the challenges that homeless persons with a range of medical and behavioral health issues face as they move into and maintain permanent supportive housing.
• Employ a “whatever it takes approach” to assist clients in their transition from homelessness to permanent housing, motivating, and encouraging clients to work toward their goals, and providing ongoing client support.
• Assist individuals at every stage of the housing stabilization process. Services provided must be flexible to meet the individual needs of clients.  The intensity of services shall be regularly monitored and adjusted based on each client’s level of functioning and acuity of needs. Case management will range from highly intensive individualized support as client’s transition from homelessness to permanent housing to less intense support for activities related to maintaining housing and supportive services.
• Services provided shall include outreach and engagement; intake and assessment; individualized service planning; housing and rental assistance; linkages to health, mental health, substance use disorder services and other supportive services; ongoing monitoring and follow-up; assistance with benefits establishment, transportation, and legal issues; crisis management; eviction prevention; client education; housing location services; coordination and collaboration with community partners.
• Outreach/Engagement: Process and accept referrals through the Coordinated Entry System (CES), establishing rapport and building a trusting relationship with the potential client and determining whether the potential client is appropriate for the permanent supportive housing program.
• Intake and Assessment: Conduct intake and enrollment activities with eligible clients, including assisting with gathering other program eligibility documentation, housing application documents, lease agreement, project intake forms, and enrollment.
• Move-In Assistance: Coordinate move-in and orient new tenants to their unit/building, including meetings with landlords and other residents, and review of rules and responsibilities included in lease and other documents.
• Client Support Services: Assist clients with accessing services to address their immediate needs (e.g., access to food, clothes, and other necessities).
• Conduct an approved comprehensive psychosocial assessment within two (2) business days of the client’s enrollment. Assessments must be conducted face-to-face and must include an evaluation of the clients’ medical, psychosocial, environmental, legal, financial, education, strengths and needs, and available resources.
• Develop and implement an individualized case management services plan (ISP) with the client based on the client’s psychosocial assessment and/or reassessment. The ISP shall address the needs identified in the psychosocial assessment and describe client’s goals, steps to reach goals, timeframes for completing goals, and disposition of each goal as it is met or changed.
• Conduct DHS-approved comprehensive psychosocial re-assessments and update ISP on an ongoing basis, but not less than once every three (3) months. Updates to the ISP must include development of new goals, progress made on achieving stated goals, and any changes to goals, steps and/or target dates. ISP and case notes shall be entered into the Homeless Management Information System (HMIS), and the Case Manager is responsible for participating in routine HMIS and other staff training.
• Maintain regular ongoing client contact and tailor the intensity of services provided, including the frequency of face-to-face and home visits conducted, to client’s level of functioning and acuity of needs. The frequency of visits will vary and may require a minimum of three (3) or more face-to-face visits per week at initial engagement and no less than once every three (3) months after clients are stable in housing and fully engaged in supportive servi