Audio Visual Lead, AMER

Job Requisition ID #

25WD89955

Audio Visual Lead @ Autodesk 

We are accountable, meet our commitments and deliver outstanding results to our customers. We value collaboration, speed and flexibility. This is truly a rare opportunity to work at a market leader helping to design and make a better world for all. Our global team recruits the talent that creates software to help our customers achieve the new possible. From the greenest buildings to the cleanest cars, from the smartest factories to the biggest stories, amazing things are created every day with Autodesk. 

Position Overview 

The AMER's GEO Lead will be based in Denver.  Responsibilities include providing AV for the Denver office and escalated support for the Americas regional conference room technologies 

 

Responsibilities 

• Ongoing preventative maintenance & troubleshooting for Denver office (including support for ACE meeting & in-office events) 

• Liaise with and support local Workplace Operations, Workplace Technology Team, IT (Site Support) and external vendors on the support and maintenance of conference room technologies

• Work collaboratively with internal/external partners to adhere to Autodesk standards for Technology and associated infrastructure

• Able to provide remote support for corporate workplace IoT and AV environments and will confidently and quickly analyze problems using technical diagnostic skill sets, to effectively support and resolve issues

• Create and update training materials to assist with upkeep of knowledge base information for related Workplace Technologies

• Engage vendors as needed to coordinate onsite support needs

• Proactively monitor system health dashboards and engage local teams to assist in resolving issues

• Assist with maintaining inventory and returning defective product (RMA) and inventory DOA issues

• Provide end user and support staff training on technology use and troubleshooting

• Coordinate AV support findings, knowledge base and troubleshooting steps with in GEO partners 

• Leverage Autodesk Technology tools to monitor system health and manage ticketing

• Great communication skills between clients and contractors on an ongoing basis

• Strong knowledge on DSP’s, digital platforms, matrix switchers, video walls and video conferencing 

 

Minimum Qualifications 

• At least 7 years of experience working in high tech industry, IoT, AV and technology support

• In-depth understanding of troubleshooting for AV and IoT devices

•  Thorough technical understanding of AV and IoT system implementation and support

• Able to communicate clearly, quickly and effectively via email, Teams and Slack

• Able to work effectively with others to develop quotations, purchase orders, contracts

• Ability to work after hours to support AV environment

• Demonstrates a strong sense of curiosity and a willingn