PW800 Customer Account Manager - Texas (Remote)
RTXAbout the role
Date Posted:
2024-09-04Country:
United States of AmericaLocation:
PW722: Texas Remote Remote Location , Remote City, TX, 77002 USAPosition Role Type:
RemotePratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious!
Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.
Innovation through diversity of thought. At Pratt & Whitney, we believe diversity of thought enables creativity, innovation, and a foundation for inclusion. By fostering an inclusive culture, we accept a shared accountability and responsibility to recognize, sponsor, coach, hire and promote talent equally. We welcome our employees to be their whole - best - selves at work because trust, respect and integrity, are a part of our DNA.
At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?
*This role is remote, but must be based near a major metropolitan city in Texas**
What You Will Do:
The CAM will act as a main point of contact and P&WC ambassador for operators using/working with P&WC products.
CAM will provide on-site assistance and solutions for all technical, commercial and operational problems, as required.
Provide concierge level service as the single point of account management for all aspects of the relationship with P&WC.
Ensure customer retention in PpH programs.
Support team in achieving an increased PpH penetration in market.
Proficient with technical background of IPPS
Proficient with aircraft corporate maintenance operations
Be proficient in all P&WC service offerings in order to support customer operations
Be able to support customers navigation of the diagnostics portal
Navigate product publications with customers
Be able to support all warranty queries
Leverage proactive best practices optimizing aircraft availability
Monitor all off-wing/on-wing forecasted events, geographic field readiness and capabilities;
Ensure all WA are raised and assigned;
Create and maintain RAIL;
Coordinate return of assets (rental engines, LRU, nacelle LRU, etc…);
Create and maintain customer visit plan, ensuring CRM is updated accordingly liaising with aircraft OEM Field Service Reps.
Maintain customer account profile and briefing papers;
Monitor and maintain customer administration readiness (COI, engine documentation, PO)
Liaise with the Service Delivery Team on time reporting of contact reports, customer profile, mood management, DPHM alerts, campaigns and overall account health.
Maintain P&WCs relationship with service center(s).
Owning the customer issues and driving value chain accountability for timely resolution.
Provide on-site assistance and solutions for all technical, commercial and operational problems, as required.
Respond to and clarify technical and commercial issues for the operators and FBOs in the region, and will work closely with the Programs, Customer Engineering, Field Operations and other P&WC departments to ensure customer problems are resolved to the customer's and company’s satisfaction.
What Are Our Expectations:
Customers flying and satisfied
Supporting the growing fleet by keeping customers flying while achieving/maintaining target service levels for the fleet (AOG support, DR & Avail)
Engaging and striving for proactiveness in our services & support
Representing P&WC and our products at M&O and customer seminars/forums
Sustain the step change in the customer frontline support delivering a world-class experience by looking after our customers to meet or exceed our customer’s expectations / commitments and company financial goals
Responsible for managing customers mood and CRM tracking
Establish P&WC engines and services as the preferred customer choice
May develop
Apply for this role
Generate a tailored application kit with a matched cover letter, interview prep, and CV highlights — in under 60 seconds.
Apply Now →Generate Application KitFree account required — sign up in 30s