Intern, Engagement Center

This intern role may either work from home in any of our listed payroll states or a hybrid schedule in our Charleston, West Virginia office. The position will report to the Manager, Engagement Center.

This is a full-time summer internship for the 2025 summer and will require someone who can work at least 40 hours per week.  Start and end dates will be based on availability and business need. Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.

Pay = $18 per hour

Encova Insurance has again been recognized as a RISE Elite Top 50 internship program, making this our fifth year in a row! Rising Insurance Star Executives (RISE) is the voice of young professionals who are looking for ways to share their innovative ideas and spread a new message about who the insurance industry is. As an intern at Encova Insurance you will be part of a dynamic, results-driven team and learn to manage real world situations alongside Encova associates. Our successful internship program attracts students from across our region and our diverse opportunities ensure that our interns are provided with a wide range of learning possibilities!

Are you a Referral?

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.

Unique residence requirements are listed in each job posting, please review closely for details.

Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

JOB OBJECTIVE:
The Intern, Engagement Center will be responsible for providing general or specific Information to our customers regarding claims, medical billing, or policy related questions via telephone, email or chat interactions regarding Workers' Compensation, Commercial and Personal Lines Insurance. Responsibilities can also Include documenting First Notice of Loss and First Notice of Injury from customers for commercial auto, workers' compensation, liability and property lines of business.  Provide direct guidance and assistance to customers responding to inquiries, and/or explaining processing procedures to deliver the best possible outcome.  Work is driven by multiple reporting channels such as customer portal, email, phones, and fax.

ESSENTIAL FUNCTIONS:
•    Provides general or specific information to customers regarding claims, medical billing or policy related questions via telephone, email or chat interactions 
•    Analyzes information received from the customer, triages facts to determine what is being requested, and determines what action is to be taken 
•    Interact with other associates across the organization to answer questions, provide support or assist in problem resolution for customers and agents. 
•    Creates certificates of insurance for policyholders 
•    Enters or updates specific claim, policy and/or customer data into computer system 
•    Researches medical bill coding issues or pharmacy related issues 
•    Provide support to customers and agents while using the Encova Edge Portal 
•    Take payments from customers or assists customers with online payment portal 
•    Receive initial claim information from customers telephonically, electronically, email, and/or fax 
•    Provide information to customers regarding the different options available for loss reporting
•    Obtain and document facts of loss information in the computer system

OTHER FUNCTIONS: 
1.    Other functions as needed

KNOWLEDGE, SKILLS AND ABILITIES:
•     Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.  
•    Preference may be given to those pursuing a degree in Business Administration with a concentration in Marketing or Communications.
•    Ability to provide excellent customer service to both external and internal customers
•    Ability to multi-task
•    Must be detail-oriented
•    Experience with Microsoft Products
•    Ability to work proficiently in multiple systems