REVENUE TAX SPECIALIST TRAINEE (Customer Service Specialist Trainee Spanish Speaking) UMP

​Agency :  Department of Revenue
Closing Date/Time: 09/30/2024 11:59pm
Salary:   $4,096-$5,464/monthly (Anticipated Salary for Non-State $4,096)
Job Type:   Salaried
Category: Full Time 
County:   Cook
Number of Vacancies:   1  
Plan/BU:   RC062

 

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

 

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

 

Posting Identification Number  41271

 

 

Are you ready to join our team? The Taxpayer Assistance Division of the Illinois Department of Revenue is seeking to hire a highly motivated individual with bilingual skills in Spanish and English to be trained to respond to Illinois individual and business taxpayers’ inquiries in person at our Chicago office. Join our team to be trained on a variety of Illinois taxes and tax laws that affect Individual Income Tax, Withholding Income Tax, Business Income Tax, Sales Tax and/or Business Registration and corresponding tax operating software. While working with the department staff, taxpayers, businesses and local governments in person, through email, and telephone, you will also learn interpersonal skills and acquire excellent customer service skills. This position is known as a Revenue Tax Specialist Trainee Spanish Speaking. The training period will be 12 months which culminates into a promotion to the professional title of Revenue Tax Specialist I Spanish Speaking. A semiautomatic promotion beyond this title is also on the horizon! Come join our team and reap the rewards of receiving the best tax training and the gratitude of the taxpayers you serve.

 

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

 

The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.

 

IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.

Essential Functions

• Under immediate supervision, for a period of six (6) to twelve (12) months, receives structured classroom and on-the-job training involving various facets of the Customer Services Bureau’s programs and operations relative to the processing of all types of taxes.
• Receives and completes assignments of a routine and progressively more involved nature in specific phases of the tax examining process in accordance with established rules, policies, and procedures, including but not limited to the review and examination of all types of taxes to verify that all necessary data has been entered on returns and the validity of deductions taken.
• Confers with taxpayers in English and Spanish through written and verbal communications.