Senior Billing Analyst

This role will be based out of one of our office locations (New York City, Boston (opening 2026), Pittsburgh, Chattanooga, Portland/Maine, or Medford/Oregon. Additional office locations: Chicago, Boca Raton, Miami, and Dallas (offices opening soon).  You will work on a hybrid schedule with two days a week in the office.

Summary

The Accounts Receivable Analyst will be part of a versatile team responsible for customer set-up, invoice creation, and cash application for ACA’s client,s as well as project reviews and reconciliations related to projects or client accounts. This role will be based in one of our US office locations on a hybrid schedule with two days a week in the office.

 

What you’ll do:

Billing:

• Review, understand, and apply the terms of ACA’s client agreements
• Set up the customer account, consistent with the underlying contract
• Generate invoices individually or in batches, ensuring consistency of all invoices with the company framework and with the underlying agreements
• Both fixed fee and hourly invoicing will be part of the responsibilities, including hourly adjustments as needed
• Perform cash application as required.
• Respond to internal and external inquiries regarding ACA client accounts, clarifying and updating project information, and resolving billing discrepancies.
• Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives.

 

Financial Operations:

• Respond to daily revenue-related inquiries from various stakeholders. Provide accurate and timely information to support business decisions.
• Zendesk Ticket Escalations – handle and resolve tickets related to financiasl operation. Prioritize and escalate to ensure timelyy resolution.
• Process terminations in accordance with company policy and procedure
• Maintain accurate and up-to-date records of customer interactions and collection activities.
• Prepare and submit monthly ad hoc reports on collection efforts and results
• Develop and maintain strategic partnerships with Stakeholders
• Work closely with the Sales AEs and CSMs to address customer issues and improve overall customer satisfaction

 

Required Education and Skills:

• Minimum of 2 years of experience in a high-volume, fast-paced environment
• Advanced proficiency with Excel

 

Preferred Education and Experience:

• Familiar with Great Plains and Salesforce software

 

Required Skills and attributes:

• Ability to exercise discretion and make independent judgments on matters of significance
• Demonstrated professional integrity
• Dependable, flexible, and adaptable to new ACA initiatives and changing client needs
• Ability to work well in a fast-paced, small-team environment
• Ability to work independently, multi-task, and prioritize effectively
• Ability to establish and maintain effective working relationships with colleagues and clients
• Highly motivated and goal-oriented; proactive in one’s own education and career progression; volunteers for and shows initiative on both internal and external projects and tasks
• Dedicated to upholding ACA’s high-quality standards and customer service focus
• Strong organizational and problem-solving skills with attention to detail
• Strong oral and written communication skills
• Proficient with Microsoft Office applicati