Senior Salesforce Business Systems Analyst (BSA)

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

About the role

Cloudflare is seeking a Senior Business Systems Analyst to support the Channel & Alliances organization. This is a high impact role for an experienced IT professional who is looking for an opportunity to directly impact Channel strategy and operational execution. In this role you will work closely with Cloudflare’s Partnerships and Alliances Team, Revenue & Partner Operations, Sales, and Marketing to develop and build out the System solutions to support Partner Sales at Global scale. You will own dedicated workstreams from the technical delivery standpoint to ensure channel sales process development and optimization providing valuable pipeline reporting and an outstanding experience for Cloudflare’s Partners.

The ideal candidate will have high proficiency in analyzing business requirements and work with technical resources in an Agile framework on prioritizing and delivering system solutions. Be the trusted advisor for the business, with a view of making strategic recommendations to support the growth of Cloudflare’s channel sales ecosystem. You will have an opportunity to help with the transformation and growth of our Partner Revenue stream by implementing new routes to market and build the partner systems for our business for scale. 

This role is a great fit for you if you are a self-starter, able to thrive in an environment that requires operating with a high degree of autonomy, and are driven by the opportunity to make a significant impact in a high growth, fast paced environment.

What you'll do

Cloudflare is looking for an experienced Salesforce Business Systems Analyst specializing in Partner and Alliances Sales Motion to join our team. This role requires in-depth knowledge of the Salesforce platform and a strategic approach to optimizing Cloudflare’s partner experience by utilizing Partner Relationship Management (PRM) tools and seamless CRM integration. The ideal candidate will blend technical expertise with business insight to design scalable solutions that drive Cloudflare’s expanding partner ecosystem, translating business goals into impactful systems that support growth and engagement across our partner network.

• Leverage your knowledge of partner management tools and best practices to implement and optimize solutions within Salesforce and PRM tools  that support our Partner and Alliances sales motions.
• Ability to define and leverage valuable metrics that drive the success of companies' strategic initiatives.
• Collaborate with internal business teams, including Revenue & Partner Ops, Sales, and Marketing, to gather, analyze, and synthesize requirements into actionable solutions for the Platform development team.
• Work closely with IT and technical teams in an Agile environment to design and deliver solutions that enhance partner interactions and streamline partner programs.
• Take an active role in managing and optimizing partner programs, ensuring that they align with business goals and drive measurable outcomes.
• Identify and help the business define key metrics for program’s success. Utilize these metrics and partner with Business teams to provide insights and recommendations for scaling the company’s partner program from a systems perspective.
• Stay up-to-date with the latest trends in business systems and PRM tooling, as well as Salesforce releases. Be curious and continuously seek opportunities to enhance our systems and processes.
• Participate in Scrum meetings and collaborate with Business and Product Owners, providing input and feedback to ensure the successful