O2CX Specialist, Top/Strategic Accounts, North Europe

JOB DESCRIPTION

The O2CX Specialist, Top/Strategic Accounts, contributes to the achievement of the LSE Cluster North Financial Plan and supports Business Growth objectives through managing the entire Order to Cash/Customer Experience process for a dedicated profile of Top and Strategic Accounts within the Cluster.

The focus of the role is:

• To facilitate timely and accurate execution of customer onboarding, order intake, order management and conversion
• To Control Accounts Receivable collection management and After Sales dispute/returns management maximizing cash flow, revenue and profitability
• To Serve as a dedicated Single point of Contact to Top and Strategic Accs, collaborating proactively in delivering Best in Class Customer Experience
• To Partner with the External Supplier ensuring accurate, timely execution of all O2CX Back Office tasks within agreed SLA’s/KPI’s

Job Purpose

• Establish collaborative customer relationships with defined Top/ Strategic Accounts ensuring Best in Class Experience and swift resolution of conversion of order book and AR Collection and Dispute related issues
• Maximizes demand conversion through closely analyzing and coordinating order integrity, fulfillment and in season forecast consumption
• Minimize the risk of loss for the company by closely monitoring the ageing and the bad debts and by actively tracking the legal cases
• Support Credit and Sales Team with relevant commercial financial insights to support appropriate levels of credit risk that minimizes risk and maximizes shipping opportunities.
• Maintain appropriate controls and ensure established procedures (SOP’s - Standard Operation Procedures) and SOX Audit controls are followed in close collaboration with the external provider (WIPRO) ensuring full compliance
• Facilitate the growth of the Cluster North through optimizing operational excellence of end to end O2CX process from order procurement through delivery conversion

Primarily works in an office environment
May be required for exceptional travel up to 10% of the time (market visit, customer or internal meetings)

Must Have
• 3yrs+ experience of business to business or .com accounts customer service
• Technical experience with SAP or similar ERP system
• Fluent English - both Written and Verbal
• Excel – Intermediate to Advanced level (including VLOOKUP, Pivot Tables, IF statements)
• High level Analytical Skills. Ability to accurately formulate and manipulate data, interpret and draw conclusion and summarize findings. Ability to track performance effectively through multiple data sources consolidated reporting

Preferred
• Good understanding of logistical processes across markets
• Experience of Automatic system interface (EDI)
• Financial and Credit Management or Accounts Receivable
• Experience with supplier portal applications (Vendor Central)

Experience:
• 1-2 years in a corporate environment required; apparel industry preferred. Order Management experience preferred.

LOCATION

Warsaw, Poland

FULL TIME/PART TIME

Full time

Current LS&Co Employees, apply via your Workday account.