Senior Solution Consultant

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Do you have a passion for understanding customer needs and solving problems? 

Are you interested in working in an evolving and innovative technical space where you bring in new ideas to help your customers transform and innovate their business? As a Solution Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps. 

We look for individuals who have a proven track record of finding creative ways of solving complex problems. 

Why work for Genesys? 

• You will showcase your technical expertise and creative talents by developing and presenting dynamic use-cases to the C-Level executives and key influencers. 

• You will have a unique opportunity to understand our customers' strategies and help them drive their business using our unique solutions. 

• You will have flexibility and independence in designing and structuring your work. 

• You will have the internal resources you can call on to help you understand and solve technical challenges. 

• You will have the ability to work closely with other brilliant individuals to collaboratively solve complex technical problems.  

• You will be on the forefront of technology, presenting innovative solutions to crucial business challenges 

What will you be doing? 

You will be an integral part of the pre-sales process, leading the strategical and technical selection journey of our customers 

Discover 

You will present our vision and run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders. 

Design 

You will create and present solutions, tailored to individual and vertical specific requirements to innovate the customers current or future ecosystem including Artificial Intelligence, CRM and/or BPM Systems or Cloud hyperscalers. 

Learn 

You will stay up to date on Genesys products and industry best practices that will allow you to continue to help our customers innovate and strengthen your role as trusted advisor 

What do you need to be successful? 

• A passion for technology and helping people solve problems 

• Interpersonal communication, polished verbal and written communication both in Dutch and English language 

• Ability to work in a f