Part-Time Program Support Assistant - School of Professional & Continuing Education

Working Title: Part-Time Program Support Assistant - School of Professional & Continuing Education

State Role Title: Administrative and Office Specialist II

Position Type: Part-time - Wage / Part-time Salaried

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

 

College/Division: School of Professional & Continuing Education

Department: 100092 - Non-Credit Events

 

Pay Rate: Pay Range

Specify Range or Amount: $16.00-$18.00/hr

 

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

 

Beginning Review Date: 07/21/2025

 

About JMU:

JMU is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. JMU offers several perks to all employees including:
• A Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.
• Free Access to the University Recreation Center (UREC): Employees can enjoy facility access and program registration privileges at UREC and University Park. This includes the climbing wall, equipment centers, and group exercise studios.
• A variety of voluntary benefits such as Pet Insurance, Identity Theft and Legal Protection Plans, and several other supplemental benefits.
• Holiday Breaks: The university is granted 12 holidays a year.
• Talent Development Trainings: The Talent Development department offers a wide variety of personal and professional trainings, eligible for all employees to join.

Visit our Benefits site to learn more about the benefits that James Madison University offers to part-time employees!

 

General Information:

JMU’s School of Professional & Continuing Education (SPCE) is seeking a Part-Time Program Support Assistant. SPCE collaborates with individuals, business, and communities through transformative educational programs and experiences. SPCE offers a range of programs, including youth camps, adult degree completion, professional and workforce development, and lifelong learning, as well as partners with academic units across JMU to support a number of online or off-campus degree and certificate programs.

 

Duties and Responsibilities:

Support the coordination of professional (non-credit) programs by fulfilling administrative functions as assigned.

Support program coordinator in administrative functions of professional development courses, including shipping and printing of course materials, creating Zoom/Teams links for courses, updating schedules, and managing course creation/duplication in LMS.

Correspond with professional development students and instructors for enrollment, course support, and follow-up/feedback.

Keep an accurate inventory of resources available (including textbooks, promotional materials, etc.).
Promote instructional best practices by, for instance: sitting in on professional development courses/workshop to provide course support and auditing course materials to ensure up-to-date content.

Create efficiency for professional development team by using project management technologies (such as Asana) and updating records.

Provide additional administrative and technical support for non-credit professional development programs as needed.

 

Qualifications:

Required Qualifications:
• Strong customer service skills, including customer technical support
• Experience with MS Office software
• Strong oral and written communication skills
• Ability to manage projects and keep detailed records
• Strong critical thinking skills

Additional Considerations:
• Ability to utilize learning management systems
• Experience with educational technologies

 

Additional Posting Information:

 

 

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

This is a part-time wage position working up to an average of 29 hours per week over the course of a calendar year with no benefits.

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