Manager of Participant Support Services (Train of Earn)

Program Description: Goddard Riverside is a well-established Manhattan community-based agency with an annual operating budget of approximately $50 million. Goddard Riverside is one of New York City’s leading human service organizations meeting the basic needs of children, youth and families, homeless people, and older adults across Manhattan and New York City.

Position Summary: The Education and Workforce Development Department is seeking an experienced, dynamic, and highly focused individual(s) to serve as the founding Manager of Participant Support for the Train and Earn Program located within Lincoln Square Neighborhood Center. This role operates under the direction of the Director of Education and Workforce and is responsible for providing encouraging participant engagement and retention through case management and assistance services for young adults pursuing education and employment opportunities. The Manager will focus on the development of referrals, resources, and networks that will support participants over time, ultimately yielding successful outcomes leading to long-term success.

Schedule: Monday-Friday, 35 hours per week

Salary Range: $71,000 - $80,000

Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account. 

Role, Responsibilities, and Essential Duties

Supervision and Management– 30%

• Manage the performance and development of Case Managers
• Provide regular supervision, guidance, and support to ensure effective case management services.
• Review case notes, treatment plans, and participant progress to ensure quality and compliance.
• Facilitate team meetings and coordinate workloads to ensure efficiency.
• Support professional development through training and mentoring.

Biopsychosocial Assessments and Treatment Planning – 25%

• Complete biopsychosocial assessments for participants as needed.
• Develop individualized treatment plans with SMART goals for qualifying participants.
• Assist Case Managers in developing and reviewing treatment plans.

Counseling, Case Management Oversight and Participant Support – 15%

• Provide weekly or bi-weekly counseling sessions for qualifying participants.
• Respond to participants’ needs related to mental health, substance use, behavioral issues, and social services.
• Offer short-term interventions and ongoing support.
• Support Case Managers in addressing complex participant needs.
• Ensure participants receive individualized case management services to achieve self-sufficiency.
• Identify and mitigate barriers related to economics, education, and employment.
• Assist participants in navigating complex systems, such as healthcare, education, and financial services.
• Support Case Managers in delivering effective participant services.

Documentation and Reporting – 15%

• Maintain detailed case notes and treatment plans in accordance with funder and agency policies.
• Track participant interactions and progress using case management tools.
• Oversee Case Managers’ documentation to ensure accuracy and timeliness.
• Manage collection and distribution of program outcomes and statistical data for reporting.
• Ensure compliance with program standards and government contract reporting

Workshop Facilitation – 10%