IT Client Support Specialist 1-2 (PCN 068360)

Posting number: 54495

Department: Health

Division: DSS-IT Customer Service

Job classification: IT Client Support Specialist 1

Posting type: Open

Categories: IT and Computers, Miscellaneous, Customer Service, Electronics

Summary

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

Welcome to the Department of Health! 

We’d be delighted to have you join our team. 

If you envision yourself in this role and are ready to start an exciting career with us, apply today!

What You Will Be Doing:
As the IT Client Support Specialist, you will be the go-to technology champion for our department. You will directly support a vibrant community of 1500 department customers and several additional contractors. In this role, you'll be responsible for answering HelpDesk calls, troubleshooting Customer issues both remotely and in-person, setting up new machines and taking down old machines; migrating customer profiles; troubleshooting new applications and hardware with customers; and working with accounting staff to check in new assets from Dell with Data Analytics, as well as participating in the annual Department Refresh deployment.

Mission and Values/Culture:  
Your mission as a Client Support Specialist 1/2 will be to provide superior customer service to the great people of the Department of Health (DOH) who assist Alaskan citizens with benefits and services to support happy and healthy lives.  You will work primarily as the first point of contact for all our IT groups, including but not limited to: Network Services, Business Applications, Project Management, Tech Office, and the Department Security Office.  Your work will be critical to the DOH mission as you will help provide the IT infrastructure capability to manage services in a secure and HIPAA-compliant manner.

Benefits of Joining Our Team: 
DOH IT is a customer-focused organization that promotes an individual’s understanding of what delivers value to the customer, and how to effectively and efficiently apply time and resources to achieve that value. Our department is committed to providing educational tools for all IT employees and provides on-the-job training, both structured and unstructured online training, as well as more traditional training courses.  There is an opportunity for career advancement through two paths: the technical path and the supervisory/management path.

The Working Environment You Can Expect: 

This position will be in Midtown Anchorage, offering several restaurants, coffee shops, a library, and a park within walking distance. 

DOH is a dynamic enterprise consisting of a team that is a diverse, highly technical, and collaborative group which embraces, implements, and supports the latest technologies to provide the best operational capabilities and resources. We are customer-focused and project-oriented. The incumbent will work as a team leader in IT Customer Service and as a team member in a larger management team tasked with providing IT services to DOH.

Who We Are Looking For: 
 The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Information Systems/Network Security: Knowledge of methods, tools, and procedures, including development of information security plans, to prevent information systems vulnerabilities, and provide or restore security of information systems and network services.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.