Access Analytics, Ambulatory Operations Consultant, Senior Manager

Industry/Sector

Health Services

Specialism

Operations

Management Level

Senior Manager

Job Description & Summary

At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Operations Consulting team you, you manage client engagements and produce solutions that involve healthcare provider industry operations. As a Senior Manager, you lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You collaborate with cross-functional teams to achieve collective goals, develop financial models, and implement new processes and technologies to drive adoption and sustain improvements.

Responsibilities

- Lead and manage large-scale healthcare provider projects

- Innovate and streamline operational processes for productivity

- Engage with clients at a senior level to secure project success

- Collaborate with cross-functional teams to achieve shared objectives

- Develop and implement financial models to support decision-making

- Introduce and sustain new technologies and processes

- Drive adoption of improvements across the organization

- Maintain a focus on operational excellence and continuous improvement

What You Must Have

- Bachelor's Degree

- 8 years of experience

What Sets You Apart

- Master's Degree in Health Administration, Management Information Systems, or Public Health preferred

- Epic certification in relevant modules (e.g., Cadence, Ambulatory, MyChart)

- Excelling in healthcare provider or related consulting

- Understanding healthcare provider industry operations and payment systems

- Conducting thorough assessments of client ambulatory operations

- Identifying opportunities for process enhancement and refinement

- Developing financial models and future state staffing models

- Creating key performance indicators to monitor operational changes

- Collaborating with cross-functional teams to achieve collective goals

Travel Requirements

Up to 80%

Job Posting End Date

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

As PwC is an equal opportunity employer, all qualified app