Customer Care Specialist - Delivery Scheduling

 

Do you want to do what you love every day and come to work knowing you make a difference?  Are you looking for career growth in a company that is rapidly growing?  Then come join the world's largest RV dealership--that's right, come join Lazydays!  We offer competitive pay, excellent benefits, 401K match, employee stock purchase and an amazingly fun and family-oriented work environment. All that's missing is you!

 

Lazydays RV is an iconic name in the RV industry.  Headquartered in Seffner, Florida, the home of the largest RV dealership in the world, Lazydays is committed to creating an environment of diversity where all employees are inspired to share their passion, talents and ideas.

Lazydays was taken public in 2018 and is executing on a rapid growth strategy that includes acquisitions as well as greenfield start-ups.  This is an excellent opportunity for a motivated individual to develop their skills in a fast-paced, growing business.

Our employees embody the core values of customer first, teamwork, professionalism, accountability, fun and family. We offer unlimited career opportunities for individuals who want to collaborate, innovate, develop and deliver the most compelling RV experience imaginable for our customers.

ESSENTIAL JOB FUNCTIONS:

Provide exceptional customer service to all internal and external customers

Ability to use various computer applications to create and maintain required reports

Research, identify and problem solve

Analyze reports for accuracy and functionality

Administrative support for management

Schedule and coordinate retail deliveries between Sales and Service departments

Create repair orders for retail deliveries

Process downed opportunities and customer refunds

Monitor and maintain pending deliveries

Updates job knowledge by participating in educational opportunities

Must be able to perform the essential functions of this position with or without reasonable accommodation

Additional responsibilities and duties as requested or required

 

QUALIFICATIONS / EXPERIENCE / PROFICIENCY STANDARDS:

Working Knowledge of Microsoft Office and Outlook

Working knowledge of Microsoft Office Word & Excel

Ability to multitask in fast-paced office environment

Good verbal and written communication

Good customer service and interpersonal skills

Detail oriented, highly organized

Good time management skills

Good problem solving skills

Ability to read, write, comprehend English

Flexibility to cover changing work schedules as needed

 

PHYSICAL REQUIREMENTS:

Must be professional in appearance and conduct

Availability on occasion to work in excess of 40 hours a week including weekends and holidays with little or no advance notice whenever needed

Flexibility to cover changing work schedules as needed

Must be able to stand / walk for extended periods of time

Ability to sit and work on a computer, looking at a monitor for extended period of time

 

EDUCATION:

High school diploma or equivalent

 

COMPUTER SKILLS:        

Knowledge of company software systems

Working knowledge of Microsoft Office and Outlook

Accurate typing skills, 40 words per minute or more