CNB Bank, Personal Banker/Support Specialist

Description

Personal Banker/Support Specialists are hardworking, self-motivated individuals with positive attitudes and excellent communication skills. Personal Banker/Support Specialists greet clients upon arrival to the office and provide support to the Regional President, Regional Managers and internal partners at assigned location. Universal Support Specialists provide a specialized banking experience and are empowered to recommend solutions for individual client’s needs. Universal Support Specialists follow our bank philosophy: See It, Own It, Solve It and Find a Way to Say Yes.

Below is a list of essential job functions. Additional responsibilities may be assigned in the position.

PROVIDE ENHANCED CLIENT SERVICE

Enthusiastically greet and screen all visitors and incoming calls at assigned location and engage in conversation. Uncover opportunities for product and service recommendations to grow new business and drive referrals to partners and product specialists to support broader financial needs of clients. Deliver the WOW experience to our clients by promising to do everything in our power to provide an unforgettable banking experience with every interaction. Focus on mastering all Universal Support Specialist responsibilities and maintain confidentiality.

FOSTER OUR CULTURE

Possess and display a positive approach in managing change, while demonstrating excellent communication skills through effective conversations and collaboration. Be the source of outstanding client and employee experiences. Seek opportunities to support and coordinate volunteerism in the local community’s awareness events, divisional volunteer events, social events, and increase the bank’s outreach, and develop new business.

PROMOTE DIGITAL AWARENESS

Explore and educate clients on alternative digital channels of delivery, products, and services. Embrace and demonstrate advancements in banking technology and internal applications.

FOCUS ON ACCURACY AND ATTENTION TO DETAIL

Perform accurate transactions, maintenance for clients, account opening and consumer lending at a high level. Abide by associate policies, procedures, and client service standards. Perform and complete requests from the Divisional Leadership team and internal partners in a timely manner with accuracy. Schedule and coordinate meetings for Divisional Leadership and prepare and/or record documentation such as reports, agendas, minutes, and community donation submissions. Accountable to follow through on all assigned tasks and special projects including maintaining and/or creating sales and operations reports on a variety of systems. Specific daily job tasks and expectations are further defined within our Universal Associate Manuals.

SEEK PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Enthusiastically seeks professional develop opportunities. Take advantage of progressing through the levels of universal associate training and beyond. Annual, job-specific training opportunities are assigned and/or available for timely completion. Some travel may be required.

Requirements

QUALIFICATIONS, EDUCATION AND EXPERIENCE:

To perform this job successfully, we ask an individual to perform each essential job requirement satisfactorily and a skills inventory is listed below. A high school diploma or general education degree (GED) is required, with related experience and secondary education preferred. A criminal background check will be conducted. Obtainment of a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS). We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization. Ability to communicate to clients directly and optimally.

TECHNOLOGY SKILLS: Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use. Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute rate, ratio, and p