Director, Infrastructure and System Support

FLSA Status: Exempt
Department: Information Technology
Reports To: Chief Information Officer

GENERAL DESCRIPTION OF POSITION
The Director of Infrastructure and System Support is responsible for providing vision and problem solving leadership on a company-wide level for infrastructure, desktop, and application system support.  The primary management focus is on the implementation and usage of SCFHP network and hardware infrastructure, telecom infrastructure, as well as computer operations strategy.  An emphasis of this position is to anticipate future directions in the Information Technology industry, and then relate those changes to current and future infrastructure needs and projects of the organization.  The Director of Infrastructure and System Support is responsible for safeguarding and treating all data, information, and communications with uncompromising confidentiality and have knowledge of cybersecurity protocols and network security.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily.

1. Oversee all network and telecom security configuration and monitoring security reports daily.
   
2. Provide project management for single and multiple projects across several channels.
3. Oversee management of the data center, technical services, production scheduling, help desk, communication networks (voice and data), and computer systems operations.
4. Understand and track applicable regulatory and reporting requirements.
5.  Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security, and HIPAA requirements.
6. Direct the maintenance and support of all electronic and computerized systems; information processing equipment, and software for the acquisition, storage, and retrieval of information.
7.  Set the direction for all information processing and communication systems and operations.
8. Work with CIO and senior management to determine network architecture strategies and standards.
9. Develop relationships with professional organizations, peer groups, and industry trade groups to stay current with technology and attend conferences as necessary.
10. Understand and track business, technical, architecture, and infrastructure issues, and act as consultant for improving the design and management of the information systems department operations.
11.  Identify issues, trends, and opportunities to improve efficiency, cost effectiveness and/or quality; develop recommendations and implement same relative to identified issues, trends, and opportunities.
12. Analyze trends and develop a long-range plan designed to resolve problems and prevent them from recurring while maintaining high service levels for the user community.
13. Ensure a stable performance environment by monitoring and analyzing problems, ensuring problems are identified and solved as rapidly and efficiently as possible.
14.  Apply best practices for enterprise infrastructure and network security to ensure compliance with Office of Inspector General (OIG) and HIPPA standards.
15. Recommend appropriate courses of action to developers, technicians, and management on technical and infrastructure issues.
16.  Apply best practices and methodologies to work with departments, teams, and individuals across the organization to facilitate controls over IT operations.
17. Oversee the status and monitoring of IT operations improvement efforts.
18. Facilitate training of appropriate individuals using SCFHP's enterprise managed care information system.
19. Provide and manage on-call responsibilities for the infrastructure.
20. Provide and manage utilization and capacity monitoring of networks, data storage, servers, and phones for management reporting and planning.
21. Prepare, deploy, and monitor necessary policies an