Operations Support Coordinator

Company Description

Fortegra is a global specialty insurer based out of Jacksonville that offers offer a diverse set of admitted and surplus insurance products and warranty solutions. For more than 45 years, we have delivered risk management solutions that help people and businesses succeed in the face of uncertainty. We seek to provide exciting opportunities, room for growth, and the ability to thrive in a workplace that is both challenging and rewarding. We foster a corporate culture that values the diversity of both individuals and ideas. Fortegra is proud to be Certified™ by Great Place to Work®. The prestigious award is based entirely on what current employees say about their experience working at Fortegra. For more information on Fortegra follow us on our LinkedIn .

Job Description

• Responsible for daily workload of Auto Warranty Claims and calls as well as managing technical representatives to meet their daily work functions, training, and coaching.
• Coach and develop associates assigned to them to meet and/or exceed performance goals.
• Evaluate associates and complete performance evaluations with recommendations for salary adjustments, and/or disciplinary action
• Review claims over their associates’ authority
• Review claim calls to ensure quality assurance
• Maintain a workload of directly assigned claims
• Take customer phone calls
• Support Account Review
• Support new business efforts

Qualifications

• 2-5 years’ experience which includes exposure to relevant commercial, administrative or industry work environment.   Experience in extended service contract sales or service required.  Prior managerial experience required.
• Bachelor’s Degree or equivalent work experience
• Proven track record of excellence in claim handling
• Significant exposure to client services from an operational and leadership perspective
• Ability to solve complex business problems via initiative and teamwork
• Self-Starter with a positive attitude and the ability to handle multiple tasks and priorities
• Excellent problem-solving and communications skills
• Solid customer focus and should be able to operate well in teams
• Good telephone manner
• Ability to develop and motivate staff
• Great confidence and an excellent business sense
• Should be able to set, satisfy and exceed targets

Additional Information

Full benefit package including medical, dental, life, company paid short/long term disability, 401(k), tuition assistance and more.