Sr. Manager, Product Management - Customer Data Platform

GEICO is looking for an accomplished, customer obsessed, and results oriented Manager, Product Management to grow our Customer Data Platform (C360) within GEICO’s Enable team. As Manager, Product Management, you will be responsible for transforming the product experience, by finding value creating opportunities and driving innovative and sustainable product solutions through technology. The ideal candidate will champion a startup mindset and deliver differentiated experiences for our customers.

As a part of the Enable team, you will be enabling and giving customers the confidence in using our tools and providing them with insights to deliver a great experience in a well-managed way.  We are building a world class Product team within GEICO so that we can enable GEICO businesses to lead with a data driven approach. If you have experience in Product Management building solutions for Customer Data Platform - we are looking for you! The ideal candidate is a product-oriented team player comfortable working in a fast-paced environment and must be a strong communicator, comfortable working with stakeholders of all organizational levels.

This position is a hybrid role, and it is required to be on-site 3 days a week at one of the following locations:  

• San Jose/San Francisco, CA

• Atlanta, GA

• Washington, DC

• Chicago, IL

• Austin, TX

• Seattle, WA

• New York, NY

• Indianapolis, IN

Job Responsibilities:

• Understand industry landscape, market trends, customer and business need to synthesize discovery efforts into insights and implications to features

• Leverage insights to drive vision for product features that will drive incremental value and rally stakeholders to your vision

• Define and own the 6–9-month feature roadmap to drive priorities for your team taking into value creation and cost to create value

• Identify and measure feature KPIs (Key Performance Indicators), with an eye to adjusting and refining your roadmap as the data dictates

• Have an end-to-end understanding of features and how they fit into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business

• Work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the customer experience

• Rally teams and senior stakeholders to your product direction and proactively leverage relationships throughout the ecosystem

• Reports on feature performance to stakeholders demonstrating incremental value creation

• Encourages adaptability informed by emerging solutions, industry trends and changing customer needs

• Defines scalable product solutions by deep knowledge of internal and external customers habits

• Understands technology concepts and how underlying product services perform across channels and customer touchpoints

• Fosters a strong agile discipline and inspires teams to continuously improve delivery through understanding of key agile metrics

• Attract, retain, and develop Product Managers on their product career

Basic Qualifications:

• Bachelor’s Degree

• At least 4 years of experience in Agile Product Management

• At least 4 years of experience translating epics into consumer or associate facing products

• At least 4 year of experience managing all aspects of a product feature throughout its lifecycle from concept to delivery

• At least 1 year experience in building, using, or improving Customer Data Platforms (CDP)

• At least 1 year experience leading, mentoring, and coaching Product Managers

Preferred Qualifications:

• High sense of accountability and strong problem-solving skills

• Excellent written and verbal communication skills

• Strong interpersonal and collaborative skills to influence across the organization

• Insurance industry experience

• Agile certifications (i.e., SAFe, Scrum Alliance, Scrum.Org, ICAgile, PMI-ACP)

• Comfortable working hands-on with customer data, writing SQL queries

• Knowledge of concepts around entity resolution and master data management (MDM)

• Familiarity with data storage technologies like Graph, Cassandra, TiDB, ADLS, and Snowflake etc.

 

Annual Salary

$128,000.00 - $224,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities