Dispatch simplifies last-mile deliveries for businesses by providing both a reliable network of independent contractor drivers and scalable software for your own fleet. With our delivery technology, businesses can focus on what matters most while empowering them to Deliver More for their customers. Dispatch’s real-time tracking and transparency put businesses, suppliers, and technicians in control of local deliveries. Voted one of America’s Best Startup Employers by Forbes, Dispatch thrives on our commitment to strong company culture and our Five Core Values:

• Care – We treat our people, customers, and drivers with empathy and respect.
• Commitment – Every role matters; we’re dedicated to our team, mission, and plan.
• Transparency – We build trust by keeping our promises and owning our mistakes.
• Speed to Value – We make timely decisions with a focus on long-term impact.
• Driven to Deliver – We take radical ownership of responsibilities, valuing execution as critical.

WHY YOU WOULD BE A FIT?

Dispatch is transforming last-mile logistics, and the Senior Product Manager – Fulfillment & Driver Experience plays a critical role in shaping the efficiency and reliability of our delivery ecosystem. This role is responsible for optimizing how deliveries are scheduled, assigned, and completed, ensuring seamless interactions between Dispatch, our customers, and our drivers.

As the leader of the Fulfillment & Driver Experience domain, you will own the strategy, development, and execution of products that power our driver marketplace, including delivery scheduling, route optimization, fulfillment efficiency, driver app experience, and driver tools. You will work closely with Engineering, Operations, UX, and Data Science to develop solutions that enhance delivery performance, optimize supply and demand dynamics, and improve the driver experience.

This role is ideal for a strategic, data-driven product leader with a deep understanding of marketplace logistics, optimization algorithms, and user experience in mobile applications. As a leader on the Product team, this role provides mentorship and guidance to other team members.  

YOUR ASSIGNMENT (should you choose us and we choose you!)

Key Accountabilities

• Drive Results: Spearhead the definition and attainment of key outcomes within set timelines and budgets, ensuring project success and efficiency.
• Cultivate Support: Actively engage and secure buy-in from stakeholders, fostering strong relationships and alignment on project goals.
• Monitor Success: Diligently track Key Performance Indicators (KPIs) and product performance, providing insights for continuous improvement.
• Strategize Priorities: Lead product planning and prioritization, balancing resources and market demands to maximize product impact.
• Master Insights: Leverage deep expertise in data analysis, customer understanding, and business acumen to inform strategic decisions.

• Expertise in Action: Demonstrate deep domain expertise, applying specialized knowledge to shape and advance product strategy and development.
• Data-Driven Decision Making: Utilize advanced data analysis and machine learning insights to inform product strategies, ensuring our solutions are at the forefront of the delivery industry.

Primary Job Responsibilities: 

Strategy & Roadmap: 

• Define the vision, strategy, and roadmap for fulfillment and driver experience, focusing on delivery efficiency and driver engagement.
• Drive innovation in dispatching, scheduling, and route optimization to increase operational performance and customer satisfaction.
• Balance short-term execution with long-term investments in automation and intelligence.

Product Development & Execution: 

• Collaborate with UX and Engineering to develop intuitive, scalable solutions that improve driver workflows and fulfillment operations.
• Partner with Data Science to implement machine learning models for smarter dispatching and dynamic pricing