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IB
Technical Support Professional (Apprentice Conversion)
IBMMultiple Citiesfull_timeVerifiedPosted 5 Nov 2024
💰 $143,000/yr($95,000/yr – $143,000/yr)
About the role
Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
“As a Technical Support Professional, you resolve issues impacting IBM client business and play a key role in enhancing the client experience. You lead the problem resolution process through analysis and troubleshooting of billing, account, technical issues, and problems, with a variety of complexity, through the deployment of solutions or workarounds to ensure client satisfaction and minimize business impact. Your responsibilities will include direct communication with clients, analyzing diagnostic information, troubleshooting, problem recreation, and debugging client IT environment issues to determine the course of action and/or solutions.
You create and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve the effectiveness of the IBM teams. You coordinate and collaborate with Development, Services, and Field teams to ensure technical solutions are relevant, timely, and effective. You collaborate with Development to drive product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback. You understand the client’s business impact and technical needs and act as their trusted advisor for the successful utilization of IBM products & solutions.
As a leader you drive improvements and solutions within IBM to ensure they have the tools, knowledge, and expertise to provide exceptional client experience with IBM products & services.
Required Technical and Professional Expertise
Successful completion of the IBM Apprenticeship Program
IMS diagnostics
Preferred Technical and Professional Expertise
IMS code and diagnostics
Key Job Details
Role:Technical Support Professional (Apprentice Conversion) Location:San Jose, US Category:Software Engineering Employment Type:Full-Time Travel Required:No Travel Contract Type:Regular Company:(0147) International Business Machines Corporation Req ID:735174BR
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Your Role and Responsibilities
“As a Technical Support Professional, you resolve issues impacting IBM client business and play a key role in enhancing the client experience. You lead the problem resolution process through analysis and troubleshooting of billing, account, technical issues, and problems, with a variety of complexity, through the deployment of solutions or workarounds to ensure client satisfaction and minimize business impact. Your responsibilities will include direct communication with clients, analyzing diagnostic information, troubleshooting, problem recreation, and debugging client IT environment issues to determine the course of action and/or solutions.
You create and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve the effectiveness of the IBM teams. You coordinate and collaborate with Development, Services, and Field teams to ensure technical solutions are relevant, timely, and effective. You collaborate with Development to drive product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback. You understand the client’s business impact and technical needs and act as their trusted advisor for the successful utilization of IBM products & solutions.
As a leader you drive improvements and solutions within IBM to ensure they have the tools, knowledge, and expertise to provide exceptional client experience with IBM products & services.
Required Technical and Professional Expertise
Successful completion of the IBM Apprenticeship Program
IMS diagnostics
Preferred Technical and Professional Expertise
IMS code and diagnostics
Key Job Details
Role:Technical Support Professional (Apprentice Conversion) Location:San Jose, US Category:Software Engineering Employment Type:Full-Time Travel Required:No Travel Contract Type:Regular Company:(0147) International Business Machines Corporation Req ID:735174BR
Projected Minimum Salary:$95,000 per year Projected Maximum Salary:$95,000-$143,000/year per year Date Posted:November 4, 2024
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