Lead Sales Associate

PURPOSE:

• Responsible for Retail Store operation in the absence of the Assistant Manager or Manager.
• To sell merchandise offered by the Goodwill Store to individuals through the use of display techniques, knowledge of the quality, characteristics, and merit of the merchandise, and approved sales techniques.

ESSENTIAL FUNCTIONS:

• Must be at the work site, when the Assistant Manager or Manager is not working. This is not an option. The Lead worker should not be working at the same time as another supervisor after they are trained.
• Provide instruction and advice to other Associates when performing regular duties.
• Displays merchandise in the correct manner.
• Ability to distinguish colors, in order to assist customers in coordinating merchandise, and to arrange displays.
• Help customer make selections of desired merchandise.
• Make customers aware of reasons to buy items such as; quality, style, usefulness and condition.
• Prepares merchandise for proper stock rotation.
• Maintains store; cleanliness, neatness, orderliness, proper display, safe conditions for customers and staff and performing proper fire safety procedures.
• Assists management with the training of helpers/trainees.
• Operates cash register properly.
• Prepares required daily sales reports.
• Makes daily bank deposits.
• Other related duties as directed by the Assistant Manager and Manager.

DUTIES AND RESPONSIBILITIES:

• Follows the policies and procedures and special instructions set down by the President and C.E.O. of Goodwill Industries, Vice President of Retail Operations, Senior Sales Manager, and Store Manager/Assistant Store Manager.
• Investigates and reports unsatisfactory conditions in the store to the Assistant Manager/Manager and/or Senior Sales Manager and/or Director of Retail Operations. Being sure to follow the chain of command.

RELATIONS:

• Works under the direct supervision of the Store Manager/Assistant Manager.
  • With the Sales Management Department:
    • Follows instructions, both verbal and written.
    • Seeks guidance when needed.
    • Keeps Store Manager/Assistant Manager informed of significant events and trends concerning the Sales Clerks job activities.
  • With the Store Manager:
    • Follows instructions, both verbal and written.
    • Keeps Store Manager/Assistant Store Manager informed about any problems and suggestions concerning the store.
    • Keeps Store Manager/Assistant Manager informed about events and trends concerning the Sales Clerks job activities.
    • Assists the Store Manager in all aspects of operating the Goodwill Store properly.
• Also work