West Coast Operations Manager

JAMES PERSE IS HIRING A WEST COAST OPERATIONS MANAGER

OBJECTIVE OF THE POSITION 
The Retail Operations Manager is responsible for providing support, analysis, and recommendations to assist in multi-store support and ensure operational efficiency at the field level. The ideal team member must be highly organized, an excellent problem solver, a creative and strategic thinker and demonstrate a strong understanding of the retail store environment. This role will play a significant part in driving the evolution of the store and customer experience leading store projects, key rollouts and training of process and technology, and leading the way forward for Operational Excellence in our retail environment. This role will partner with store leaders and corporate stakeholders to define and implement policy, procedure and practice that optimize retail operations and deliver seamless execution of operational and company-wide initiatives. A successful candidate must communicate effectively and work well with team members, colleagues in all departments, outside vendors and consultants, and the executive team. This role reports to the Head of Retail Operations.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES 
PROJECT MANAGEMENT

• Timely and purposeful execution of Retail Operations related activities – executing store projects, driving retail process and technology implementations, and additional store support projects
• Partner with all corporate teams including Director of Openings & Activations, Visual Merchandising, Finance, Information Technology, Digital, Merchandising, Production, Planning, and Human Resources to ensure all projects are scoped and developed to meet the goals and objectives of all stakeholders
• Managing store personnel to ensure all projects are staffed and executed to the needs of the project

INVENTORY MANAGEMENT

• Ensure that all Company compliance directives, inclusive of inter-store transfers, RTW, and client orders.
• Ensure stock management is being executed in accordance to Company policies; coordinating with merchandising, warehouse, and store operations teams to ensure inventory alignment
• Oversee the shipping and receiving lifecycle and maintain collaborative relationships with regional and corporate partners.
• Partner with the Asset Protection department to reduce potential product loss.
• Develop strategies and protocols to reduce shrink and inventory discrepancies
• Oversee regular cycle counts and full inventory audits to maintain accuracy
• Identify and resolve inventory variances
• Train and support store teams on inventory management processes, best practices, and systems
• Manage and report KPI’s for inventory performance across the retail network

COMMUNICATIONS, TRAINING, WORKLOAD MANAGEMENT 

• Own execution of communication strategies in partnership with Operations leadership to optimize and streamline communication flow to and from stores
• Develop and edit content and documents for field teams and corporate partners
• Manage new workload management process including ownership of Store Master Calendar, Workload cadence and methodology in partnership with corporate teams, and development of supporting tools and processes with end goal of maximizing store teams’ ability for flawless execution and driving sales
• Facilitate store training initiatives based on business needs, process improvements, new rollouts, product knowledge, and store projects
• Manage and evolve store incentives and contests in partnership with field leaders and Human Resources to drive strategies and profitability
• Regular partnership with Field and Store Leaders to assess needs and provide recommendations for process improvement
• Timely communication of store issue