Sr. Product Delivery Associate - Service Product Outbound Dependency Management

Be at the heart of transforming visions into market-ready products, while you navigate through and solve complex challenges. In this dynamic environment, you ensure smooth product delivery and support change initiatives, marking a significant step in your career growth and innovation journey.

As a Senior Product Delivery Associate on the Service Product's Strategy & Support Partner (SSP) team, you are trusted with enabling the delivery of products in a stable and scalable way for our Outbound Dependency Management Program. To accomplish this, you will work with cross-functional teams, build key relationships with external product teams, and minimize the risk of external constraints limiting the product's ability to continuously deliver value.

 

Job responsibilities

• Collaborates with the Product Delivery Manager to execute on key delivery tasks and identify ways to boost efficiencies and partnership with external products 
• Supports the completion of change management activities across functional partners to increase risk identification and mitigation to the Service Product Roadmap
• Raises blockers and other impediments to the Product Delivery Manager to manage outbound dependencies and ensure adequate resources
• Collaborates with the Product Deliver Manager to implement strategic multi-channel communications and materials to provide program updates, planned enhancements, and influence leadership decisions

• Develops and maintains clear, actionable reporting to monitor progress, surface risks, and inform decision-making for stakeholders at all levels.

• Designs and refines processes to streamline workflows, drive continuous improvement, and support successful adoption of change initiatives across teams.

 

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Demonstrated performance in either product management or relevant domain area
• Experience executing operational management and change readiness activities
• Experience in product deployment processes 
• Strong leader, comfortable in a deadline-driven, fast-paced environment, with flexibility 
• Demonstrates strong adaptability and quick thinking, efficiently adjusting to changing environments and new challenges with ease.

 

Preferred qualifications, capabilities, and skills

• PMP Certification
• Developed knowledge of the product development life cycle and agility practices
• Strong project management and communication skills – both written & verbal – with ability to quickly solve problems and present ideas and results to multiple stakeholders
• Superior verbal and interpersonal skills

• Data Analysis and reporting experience, ability to review data sets and provide concise and digestible reports for various audiences

   

 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also ma