Medical Assistant

Overview

The Medical Assistant (MA) is responsible for knowing his/her professional scope of orientation period that includes demonstrating skills and behaviors that meet a fully competent level of performance. The MA maintains a clean, organized, and safe environment., They perform patient care services that support the physician/provider’s practice under the clinical supervision of the Physician, Registered Nurse (RN), Nurse Practitioner (NP), Physician Assistant (PA) or other licensed staff. This includes assisting in prepping patients for examinations and procedures, assisting with procedures, relaying instructions from the physician to a patient or authorized person, and collecting patient data. Documenting patient concerns, patient messages, and care provided to the patient in the patient’s medical record for the physician’s review. Administering medications specifically as written by the Physician, NP or PA and performing accurate vital sign measurements and documentation. It is the responsibility of the MA to ensure completion of work responsibilities within the department/function. The MA may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, benchmarks and quality patient care initiatives per department guidelines.

Responsibilities

• Consistently demonstrates competence as outlined in the TUMG job description.• Anticipates the healthcare provider’s needs • Addresses problems involving patient, families and the general public in accordance with clinic policies and procedures. • Retrieves and prepares patient medical information as needed. • Sets up trays and equipment before the healthcare provider arrives to treat patients, per proper protocols.• Ensures smooth daily operations and steady progress towards established clinic goals • Seeks necessary approvals as required.• Adheres to all Health Insurance Portability and Accountability Act (HIPAA) and patient confidentiality requirements.• Applies safe work practices and precautions in accordance with Infection Control guidelines.

• Attends all required training, meets Occupational Safety and Health Administration (OSHA) standards, can verbalize fire/disaster plan.

• Engages in professional business related conversations in patient care areas and avoids personal conversations where patients may hear them.

• Keeps patient informed about appointment delays and offers solutions in a timely manner.• Consistently serves as an example of superior customer service with a professional demeanor.• Consistently keeps their supervisor informed of workflow issues that need attention.• Keeps open communication with medical staff. • Efficiently and independently plans time to accomplish job duties within departmental standards. • Meets deadlines, initiates and follows through on tasks on time.• Demonstrates sensitivity to people of different cultures and works effectively with them.

• Must be flexible to work at all of our Stockton locations if needed.

Qualifications

• Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions; OR• A minimum of three (3) years of experience in an outpatient setting as a Medical Assistant.• Excellent interpersonal, organizational and customer services skills are essential. • Medical Terminology, familiarity with CPT and ICD-10 coding procedures and reference tool, and pharmacology appropriate to the MA scope of practice is essential to this position.• Multilingual abilities desirable.• Computer literate, especially re: Healthcare EMR and Practice Management systems.• Ability to work with multi-ethnic population.

 

Core Competencies: 

 

• Accurately document, calculate and safely administer all medications within their scope of practice, after obtaining a healthcare provider’s WRITTEN order.• Accurately submits prescription requests to pharmacies after obtaining a healthcare provider’s WRITTEN order.• Accurately obtains and documents all patient vital signs. • Ensures medications and supplies kept in the clinic are current and all expired meds and supplies are properly disposed of. Maintains quality control logs and ensures they are kept in compliance and provides appropriate notification according to established guidelines• Utilizes/maintains equipment properly to minimize repair and service calls, maximizes equipment longevity, and increase cost effectiveness. • Orders only necessary items, maintains appropriate stock levels, and shares supplies to eliminate unnecessary spending. • Routes, manages, prioritizes and completes tasks every hour or per specific expectations as outlined by clinic guidelines.• Routes appropriate tasks when applicable to the proper individual/group as outlined by clinic guidelines.• Exam rooms are consistently stocked and cleaned after every use.• Takes responsibility for his/her own actions.