Senior Product Manager, Infrastructure Lifecycle

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Remote - US

About the Role

Cloudflare’s network protects over 20% of the Internet which translates to over trillions of requests per month. We’re looking for a product manager who will help build the systems and processes that allow us to order, deploy, and manage capacity at scale to meet the needs of our rapidly increasing customer base. 

The Performance PM will build systems and processes that will enable us to grow efficiently.  You will transform Cloudflare’s infrastructure ecosystem by developing a holistic view of end-to-end capacity management that integrates across multiple pivots such as finance, procurement, and operations. You will be working across multiple organizations to integrate all teams into a single consistent system that will increase our productivity and streamline operations to carry us forward as we scale to service more and more of the Internet.

As a member of a growing team of infrastructure product managers your responsibilities include:

• Represent the customer, be it internal or external. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.
• Develop the platform vision for your area. Ensure that your vision can work not just for your current set of customers, but for 10 or even 100 times your current set. 
• Evangelize the vision so that all stakeholders are aligned, have context and understand where we are going.
• Make data-driven roadmap decisions.  Make tough tactical prioritization decisions based off of data you collect, curate, and disseminate.  Build trust with stakeholders by ensuring that your roadmap is understandable and sensible based on the data you present.
• Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
• Author use cases and prioritize requirements. Translate observations and customer feedback into a prioritized product backlog.  Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
• Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.

Examples of desirable skills, knowledge and experience

The ideal candidate is customer-focused, data-driven, methodical and thrives in a goal-oriented and data-driven environment.  You have a deep technical understanding of the observability space and outstanding communication and collaboration skills.  You are able to work with a diverse group, get consensus, and drive the product forward.  You are execution focused, you emphasize getting things done while paying attention to important details. You have a passion for building frameworks that scale massively and make it easy for all teams to get the most out of data as you.  

• 8+ years of previous product management experience
• Domain expertise in infrastructure operations or procurement.  You have been there, done that as either an architect or product owner for operational and financial tooling and consolidation
• Distributed systems experience that allows you to drive the scaling strategy for deployment as our scale grows both on volume and number of internal customers supporting.
• Experi