Senior Medical Director, Mental Health

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.

Summary of Position

The Senior Medical Director, Mental Health is a critical national leadership role responsible for overseeing and advancing the strategic vision, clinical operations, and quality initiatives of mental health services across all 50 states. This position demands an experienced leader with a deep understanding of mental health care delivery and the ability to implement innovative, patient-centered approaches that enhance mental health outcomes nationwide. The successful candidate will be instrumental in shaping the future of mental health care, promoting integration, standardization, and excellence in service delivery.

Essential Duties and Responsibilities

• Strategic Leadership: Lead initiatives and execute on a comprehensive strategic plan for mental health services that aligns with the organization’s mission and addresses the diverse needs of patients across the nation. Lead efforts to integrate mental health services into broader healthcare delivery systems, ensuring a holistic and coordinated approach to patient care. Ensure alignment with the organizations mission and objectives with a focus on enhancing the quality and accessibility of mental health services nationwide. Seeks radical improvements of habitual practices for the sake of quality, cost and service improvements. May be called to resolve serious or unusual patient or employee complaints.
• Clinical Oversight:  Provide authoritative clinical leadership and guidance to the mental health team, ensuring delivery of high-quality, evidence-based practices and clinical excellence. Conduct regular evaluations of clinical performance metrics across states, implementing necessary interventions and improvements to meet or exceed national benchmarks.
• Quality and Performance Improvement: Partner with the Medical Quality division to promote, assist with and advance national quality standards and improvement programs. Ensure compliance with regulatory requirements and industry best practices. Leverage advanced data analytics to identify trends, drive performance improvements, and uncover opportunities for national-scale healthcare innovation.
• Technological Advancement and Innovation: Lead the adoption and integration of advanced telehealth technologies and innovative tools to enhance service delivery and patient engagement.  Partner with IT and digital health teams to ensure that the virtual care platform is user-friendly, secure, and fully compliant with national standards and regulations.
• Policy Development and Implementation:  Lead the development and implementation of policies and protocols that ensure compliance with national mental health regulations and standards.  Advocate for policy changes that improve access to mental health services and address systemic barriers to care.
• Operational Management and Efficiency: Partner with your operational dyad, ensuring effective resource allocation and seamless service delivery across diverse geographic locations. Implement standardized processes to optimize efficiency, enhance patient flow, and ensure efficient service delivery on a national scale. Facilitates THMG care councils and business unit meetings as needed.
•  Team Development and Leadership: Mentor and develop mental health providers and support staff, fostering a culture of continuous professional development and learning across all regions. Promote interdisciplinary collaboration and the sharing of best practices across state lines to enhance team performance and patient care. Assist administrative managers with gaining understanding of provider perspectives.
• Stakeholder Engagement: Engage cross-functionally with internal and external stakeholders, including Clinical Quality, Clinical Strategy, Clinical Product, Engineering, Legal, Finance, Client Services, RCM, and others to enhance care coordination and patient outcomes.
• Provider Engagement: Promotes the advancement of an exceptional physician and clinician experience throughout our Teladoc Health Medical Group (THMG) network. Represents the THMG provider network needs, reevaluates and evolves internal processes end to end through active participation - resulting in a joyful provider experience. Serves as an approachable voice to help balance provider and organizational perspectives; facilitates two-way understanding and helps achieve mutually beneficial outcomes.

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