Entry Level Customer Service Assistant

Company Description

About Us – Story Lane Box

At Story Lane Box, we craft meaningful customer experiences by combining thoughtful service with innovative solutions. Based in Houston, TX, our team is committed to helping individuals and businesses navigate their unique journeys through clear communication, personalized assistance, and unwavering professionalism. We believe that every interaction is an opportunity to build trust and deliver value — and we’re looking for passionate individuals to grow with us.

Job Description

Job Description

We are seeking a highly motivated and organized Entry Level Customer Service Assistant to join our growing team. In this role, you will support day-to-day customer interactions, resolve inquiries, and ensure a positive service experience. This is an excellent opportunity for individuals looking to launch a career in a supportive and professional environment.

Responsibilities

• Handle incoming phone calls and emails in a professional manner

• Provide accurate information to customers regarding products and services

• Assist in resolving customer concerns and escalate when necessary

• Maintain clear records of interactions and transactions

• Collaborate with internal teams to ensure smooth service delivery

• Contribute to a friendly and efficient office environment

• Perform data entry and update customer profiles accurately

Qualifications

Qualifications

• High school diploma or equivalent required

• Excellent communication and interpersonal skills

• Strong problem-solving ability and attention to detail

• Basic computer proficiency (Microsoft Office Suite, email, etc.)

• Ability to multitask and prioritize tasks effectively

• No prior customer service experience required, but preferred

• Positive attitude and willingness to learn

Additional Information

Benefits

• Competitive annual salary: $50,000 – $53,000

• Opportunities for growth and internal advancement

• On-the-job training and skill development

• Supportive and professional team environment

• Paid time off and holidays

• Health and wellness support programs