Patient Assistance Program Coordinator

About Truepill
At Truepill, we power the future of consumer healthcare. We started in 2016 with a vision to modernize healthcare. We provide the building blocks needed to launch and scale world-class healthcare experiences. 
With over 10 million prescriptions shipped and millions of patients served, we work with many of the world’s largest healthcare organizations - including payers, providers, life sciences companies, consumer health brands, and government agencies. And with new partners continually joining our mission, we aim to further shape the future of healthcare - one patient at a time. 
Come join us. Let’s build something great together.
About the Role
We’re looking for an experienced Patient Assistance Program Coordinator  to support our Central Operations Team. You’ll work alongside collaborative partners and dedicated achievers in the field to help support our mission. The Patient Assistance Program Coordinator is responsible for coordinating patient access to medications necessary for their treatment, regardless of their ability to pay. The Patient Assistance Program Specialist acts as a link between health providers, patients and foundations providing the necessary assistance to patients with high co-payments and/or financial limitations that they can receive the treatment ordered by their physicians. This position may also assist with managing reports for PBMs and other business partners while maintaining daily contact with patients, physicians, pharmacy personnel, and PAP programs to ensure high level of service and assist in program participation.#LI-Remote

Why You’ll Love Working at Truepill…

• We are collaborators – The backbone of Truepill is our people. We support each other by listening and evolving together to make our goals attainable. 
• We are curious – We never settle for how it’s done today. We invent how it will be done tomorrow. Because we don’t just ask “why?”, we ask “why not?”. 
• We are innovators – We’re the spark that ignites positive change in healthcare. We create impact because we don’t anticipate; we innovate. 
• We are honest – Leading with integrity is the foundation of trust. We always do what’s best for our people, our customers, and above all, our patients.
• We are committed to supporting employees’ happiness, health, and overall well-being - We offer a variety of PTO plans and comprehensive benefits for both our remote and onsite employees.

You’re excited about this opportunity because…

• Attend and collaborate in all meetings with clients and internal stakeholders.
• Identify qualified program participants in accordance with eligibility requirements.
• Manage and process applications to pharmaceutical manufacturers’ PAP programs.
• Monitor and track value of drugs recovered for billing and reporting processes.
• Build relationships with and act as liaison to physicians, patients, and PAP programs.
• Educate physician, patient and drug companies on program mission, guidelines, requirements and appropriate referral;
• Extensive patient communication/education to determine eligibility for assistance;
• Identify and resolve rejected applications, including accessing comparable drug regimen;
•  Document in detail in internal  platform all the steps taken in favor of patients enrolled in the pharmacy’s PAP;
•  Maintain an updated list of available financial aid entities;
• Monitor funding balances in each of the financial aid entities;
•  Monitor assistance balances for each enrolled patient to ensure funding is available until completion of therapy

We’re excited about you because…

• 3 years of previous experience in customer service and Patient Assistance Programs is required
• 2 years of experience in a healthcare business office, hospital, pharmacy or registration environment is preferred;
• Prior experience as a Pharmacy Technician, social worker or patient advocate is preferred.
• Expert knowledge in patient assistance, reimbursement, medical benefit management, denials, and prior authorizations
• Knowledge of healthcare administration and specifically healthcare billing and reimbursement procedures and regulations
• Excellent oral, written, and interpersonal communication skills
• Ability to work independently and function as a team player
• Ability to work in a fast paced environment, while remaining patient minded
• Strong computer skills with a working knowledge of Microsoft Excel, Sharepoint, G-suite and Salesforce

Truepill is unable to hire within the following states: Alaska, Arkansas, Delaware, Hawaii, Kentucky, Louisiana, Maine, Maryland, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, North Dakota, Oregon, Rhode Island, South Dakota, Utah, Vermont, Washington DC, West Virginia, Wisconsin, Wyoming
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