LN Concerts, General Manager

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

We are seeking a General Manager to oversee business operations ensuring that the venue and all related matters operate within the scope of Live Nation standards, policies and procedures.

WHAT THIS ROLE WILL DO

• Establish and maintain high standards of customer service for staff, customers and vendors
• Identify and maximize revenue drivers while optimizing the overall guest and artist experience
• Collaborate with Marketing, Premium Seat Sales, Food and Beverage team, Contractors and Sponsorship to create innovative offerings that drive incremental revenue growth, fan and partner engagement, and profitability
• Manage overall expenses of concerts to maximize profits while protecting the guest and artist experience
• Coordinate day of event activities and matters such as staffing, scheduling, and oversight of artist and VIP activities
• Oversee food and beverage and merchandise performance and strategies (point of sale ratio, variety, etc.)
• Hire, train and schedule full and part-time employees, and work closely with all subcontractors and/or third-party vendors, potentially including security, cleaning, food and beverage, and production
• Responsible for meeting recommended and safe staffing levels and budget targets for each event
• Ensure security, production, and artist activation advances each show with tours, artists, and event producers
• Promote and establish "rental" events in the venue.
• Work closely with Live Nation promoters and operations and provide direction on standards and compliance
• Coordinate and facilitate event set-up with venue operation crews
• Forecast operational and production expenses, as well as ancillary revenue streams using the Rome system
• Perform and execute successful settlement of events
• Perform and execute timely Flash Reports after events
• Oversee overhead labor and equipment expenditures, including day to day management of all venue vendors/subcontractors – HVAC, Plumbing, Electrical, Cleaning, Security, Trash/Recycling 
• Excellent working knowledge of Health & Safety
• Implement and comply with the companies' audit procedures
• Ensure that employee performance is monitored and reviewed accordingly, including the management of attendance records for all employees
• Any other reasonable duties as required or assigned by the executive management
• Work closely with key civic governmental departments, as well as interaction with the community in general
• This position typically supervises a number of exempt and non-exempt positions
• On site for each event prior to load in and until load out

WHAT THIS PERSON WILL BRING

• Minim