Senior Director, Global Delivery & Support

Description

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

With over $380M in funding and strategic partnerships with industry giants such as Toyota, Amazon, General Motors, Volvo, and Hertz, our technology is utilized in manufacturing plants, dealerships, wholesale auctions, delivery fleets, security checkpoints, and more. Our growing global team of over 200 employees is committed to creating a workplace that celebrates diversity, encourages teamwork, and strives for excellence.

We are looking for a Senior Director, Global Delivery & Support to lead our worldwide service operations. This role is responsible for overseeing system installations, customer support, training, and service delivery across multiple regions. You will manage a global team that includes Field Service Engineers, Installation Managers, Project Managers, CAD Engineers, Technical Support Engineers, and Trainers to ensure seamless service execution and customer satisfaction.

A day in the life and how you’ll make an impact:

• Lead and manage the global installation, service, and technical support teams to ensure efficient system deployment and post-installation customer success.
• Drive operational excellence by implementing standardized processes, performance KPIs, and service quality metrics.
• Develop and oversee a scalable service delivery model to support business growth, including third-party service partnerships and vendor management.
• Work cross-functionally with R&D, Engineering, and Product teams to drive improvements based on customer feedback.
• Serve as an executive escalation point for critical service incidents, ensuring rapid resolution and continuous improvement.
• Establish best practices for training programs, empowering internal teams and customers with high-quality educational resources.
• Ensure compliance with safety, environmental, and industry regulations in all installation and support activities.
• Optimize workforce planning, resource allocation, and global deployment strategies to meet customer demands efficiently.
• Support strategic business initiatives, including budget planning, cost optimization, and revenue growth opportunities within the service and support function.

Requirements

• 10+ years of experience in Service Operations, Technical Support, Field Engineering, or Global Delivery, preferably in a multidisciplinary hardware/software company.
• Proven experience leading global teams and scaling operations in a fast-paced, high-growth environment.
• Strong background in installation project management, technical training, customer support, and field service management.
• Experience implementing service automation tools, ERP systems, and data-driven performance tracking.
• Ability to build and maintain strong cross-functional relationships across departments.
• Willingness to travel internationally (~30%) to support team operations and key customer deployments.

Location: 500 Frank W Burr Boulevard, Teaneck, NJ.

Ideally, we're looking for:

• Customer-Focused Mindset – Passionate about helping customers succeed by ensuring seamless service delivery and long-term satisfaction.
• Excellent Communication Skills – Strong verbal and written communication skills, able to convey complex concepts clearly and effectively to both technical and non-technical audiences.
• Empathy & Active Listening – Ability to understand customer needs and concerns, providing personalized support and solutions to drive customer success.
• Proactive & Solution-Oriented – Capable of identifying potential issues before they escalate and taking initiative to resolve them efficiently.
• Collaborative Team Player – Works well with cross-functional teams, including R&D, Product, and Delivery, to ensure a seamless customer experience.
• Adaptable & Flexible – Comfortable with change and able to thrive in a fast-paced, high-growth startup environment.
• Strong Organizational Skills – Ability to manage multiple projects simultaneously, effectively prioritizing tasks to meet deadlines and business goals.

Benefits we offer:

• Competitive Medical, Dental, Vision.