Physician Support Rep III

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

910078 Pediatric Rheumatology

Work Shift:

UR - Day (United States of America)

Range:

UR URCD 204 H

Compensation Range:

$19.47 - $25.77

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

GENERAL SUMMARY
The Physician Support Representative III (PSR) serves as the initial contact to the Division of Pediatric Rheumatology. The PSR works with a team of 3-4 staff to support approximately 8 physicians and mid-level providers in the Department of Pediatrics. Will triage incoming calls, schedule patient appointments, obtain pertinent medical information and accurately document in the appropriate programs, including the electronic medical record (EMR). Candidate will coordinate functions associated with patient information for ambulatory visits and act as a resource for staff performing patient-related functions.

The PSR III also serves as the patient referral and prior authorization specialist, with oversight of data and compliance to enterprise standards and referral and prior authorization guidelines. Communicates regularly with patients, families, clinical and non-clinical staff, identifying barriers to appointment compliance, insurance company barriers and tracking all assistance provided. Accountable for planning, execution, appeals and efficient follow through on all aspects of the process which has direct, multifaceted impact (quality, financial, patient satisfaction, etc.) on patient scheduling, treatment, care and follow up. Adheres to approved protocols for working referrals and prior authorizations.

Candidate will use eRecord and OnBase, as well as distribute mail and perform other duties as assigned. Candidate must demonstrate capability and desire to work independently and be a strong team player. Demonstrates ICARE* values in each of the major responsibilities (ICARE—an acronym for Integrity, Inclusion, Compassion, Accountability, Respect and Excellence) provides the foundation for how we treat people at this Medical Center. Achieving our strategic vision depends on all of us living out these values and embracing the diversity of our faculty, staff, students, trainees and patients.

ESSENTIAL FUNCTIONS

Clinical Support (35%)

• Interacts with patients, families, providers and other offices on the telephone and in person to provide support for a pediatric multi-specialty office.  Must demonstrate ability to timely answer and efficiently triage incoming calls, determine nature/urgency of the calls, and handle appropriately.  Must be able to communicate effectively and relay information correctly and efficiently in a complex medical environment.  Serves as office expert for Pediatric Rheumatology. 
• Assesses calls to understand patient needs, prioritizes medical concerns and obtains responses from providers and follows up with patient.
• Manages referrals (via eRecord and fax/mail) and schedules patient visits.  Registers patient demographic and insurance information.
• Serves as liaison, appointment coordinator, and patient advocate between the referring office, specialists and patient to assist in the coordination of scheduled visits and procedures incorporating all incoming referrals to the department using Epic Referral work queues.
• Responsible for clinical prep.  Obtains and ensures referral paperwork is scanned into patient charts prior to each visit.  Prints labels and prepares clinical documents and delivers to clinic.  Ensures appropriate clinic paperwork is scanned into the chart after the visit.
• After each clinic, reviews schedules/office note encounters for scheduling follow up.
• Works with Supervisor, Clinical Administration to ensure outpatient clinics are opened and closed appropriately.  Develops and works “bump” and reminder lists effectively, timely and accurately. 
• Attends clin