Global Head of Client Services (IT)

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

Salary:

$224,000.00 - $308,000.00

Location:

Santa Clara,CA

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale helps our customers – who make smartphones, supercomputers, virtual reality headsets, autonomous vehicles and more – transform their ideas into reality.

The technologies we create are the foundational building blocks of the future. Our systems make semiconductor devices, called chips—"the brains" of the electronics used in almost every aspect of our lives. The promise of new and exciting applications, transforming industries such as consumer electronics, transportation, communications and healthcare, are enabled by advances in semiconductor and display technology.

While virtually every nationality, culture, and background are currently represented within Applied Materials, we strive for a more robust Culture of Inclusion (COI) and diversity. Leveraging our COI vision helps drive innovation, build organizational capabilities, create equal opportunities for everyone, and achieve our company’s definition of Winning.

Our innovations Make Possible® a Better Future. If you’re looking for the next step in your future, consider Applied Materials. With the data explosion and new investment in semiconductors, it’s an exciting place to be.

Role

We are seeking a dynamic and visionary IT Executive to lead our Global IT Client Services organization and report directly to the CIO. This role is critical to our continued growth and success, requiring a leader who can balance strategic vision with hands-on execution. The ideal candidate will be a champion for innovation, quality and customer experience across the enterprise.

Key Responsibilities

• Lead and manage all aspects of IT Client Services globally, including IT Support, IT service management, mobile and computing devices for 50,000 users across more than 20 countries
• Oversee IT business relationship management for all countries Applied Materials does business outside the United States
• Direct and lead a complex, global IT organization
• Responsible for Identity and Access Management
• Own IT efforts in support of all mergers acquisitions and divestitures
• Lead and manage IT operations and support teams
• Develop and implement IT services operation and management strategies
• Significant experience with managing IT venders and managed services providers
• Oversee enterprise collaboration and productivity platforms
• Expertise with Global Managed Service Providers preferred

Skills, Knowledge, Experience & Education

At Applied Materials, Make Possible® is about unlocking new opportunities – with our customers and within our own company.

The ideal candidate will have the following:

• BA/BS in Computer Science, Information Systems, Engineering or related field (Master’s preferred)
• Minimum 15 y