Fitness Administrative Assistant

OVERVIEW: 

The Fitness Administrative Assistant will support the Director of Personal Training and Personal Training Staff with review and recordkeeping of all member training agreements, auditing personal training metrics, management of training certifications, creating membership sales profile data entry for new PT employees,  assist in collections for delinquent member accounts, and all other daily tasks associated with personal training recurring services and relevant reporting.

ESSENTIAL DUTIES & RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and or ability required.

• Maintains strict confidentiality of all information
• Responsible for knowing and upholding all current company policies and procedures

Management of Personal Training Recurring Services:

• Complete daily audits of personal training packages sold for the previous day.
• Process all requests for recurring services to be frozen or cancelled. This includes, but is  not limited to, 3-day cancelation requests, and early termination buyout payments.
• Responding to all personal training staff and member questions and concerns regarding recurring services and/or their club account.

• Consultation & PT sessions selling, reconciliation and redemption.
• Club Account invoice history retrieval & reconciliation, which includes returning receipts to stop payment and/or processing refunds.

Reporting:

• Daily – Recurring Services Audit, Non-commissionable Contracts Report, and Daily Agreement Cancellations.
• Weekly - Membership Cancellation Report
• Monthly - Past Due First Drafts Report, No Check In Since Report, Frozen Recurring Services Report

Collections:

• Account collection and recordkeeping related to past due and delinquent membership personal training accounts.
• Frequent notification via email to membership base on past due club account payments.
• Communicating with PT Staff and Members regarding any past due balance.
• Establishing payment plans to bring balances current before member is returned for collections.
• Once an account is returned for collections, working with our third-party collections company to provide any necessary documentation to collect and to update balances with any payments made.
• To undertake any additional duties or assignments within the overall scope of this position as ass