Student Services and Success Specialist

Salary and Benefits

Salary Range: $4,482.00 per month to $6,342.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $4,482.00 per month to $5,412.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.

For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

This position may be eligible to participate in the Cal State East Bay hybrid telecommute program subject to management approval. 

Classification

Student Services Professional IB

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on August 15, 2025.

University Extension (UE) organizes and offers educational programs to matriculated and non-matriculated students at the University. It is wholly self-supporting, functioning without general fund support. UE develops and maintains self-support programs from inception to marketing and finally to implementation. UE consists of multiple sub-centers: The American Language Program; the Center for International Education; Concord Campus, Online Teaching and Learning.

The Student Support Coordinator assists with all aspects of student services within Continuing Education (CE) including enrollment, payment, withdrawal, and graduation. In addition, this role responds to CE's SalesForce cases is PeopleSoft proficient and provides a high-touch service to both our potential and current students. A strong emphasis is placed on student services and advising through customer service and professional communication while coaching students on what courses to take and how to graduate/complete their program.

Responsibilities

 Student Support

• Perform student related functions in PeopleSoft, including:
• Build student program/plan stacks, as needed.
• Review student fees and refunds to ensure account calculates correctly.
• Quick admit students, as needed.
• Review all registration audit reports and troubleshoot/correct all problems.
• Process student withdrawals.
• Maintain up to date information/training in PeopleSoft.
• Troubleshoot/correct all payment issues and alert supervisor as necessary if situations escalates.
• Work closely with the Accounting Office and Enrollment for troubleshooting and answering inquiries about student records.
• Act on behalf of students when dealing with Program Coordinators, Finance Managers,and caseworkers for various grant and scholarship programs (East Bay Works, WIA, Department of Rehabilitation, Job Training Center, etc.).
•  Assist with processing purchase orders, and ensure that registrations and payments are processed in a timely manner.
• Contact students when problems arise, and assist with phone queries, as needed.
• Contact students with routine communication.
• Course start dates.
• Course completion deadlines.
• Course cancellation / reschedule, etc.
• Monitor and respond to general CE mailbox.
• Communicate problems or trends to supervisor to adjust program offerings to meet student demands.

Student Advising

• Respond to SalesForce