Jobs and Careers

Regional Operations Director for Busy Home Care

United Statesfull_timeVerifiedPosted 29 May 2025

About the role

Join a Company that Cares
22 years in business with 13 locations and more coming! Looking for the right person to oversee our Worcester & Leominster location
JOB SUMMARY
To support the day-to-day functions of the company in accordance with current federal, state and local standards and guidelines and regulations that govern home care. Ensure organizational effectiveness and serve as an example of adhering to company policies and procedures. Maintain and create new contacts to drive business on a consistent basis as well as assist in and perform any activities necessary to support that business. Contribute to the development and implementation of organizational strategies, policies and practices, and business development planning.

PROFILE
The Regional Care Manager shall be an individual who demonstrates sound decision making, is comfortable with change, and times of uncertainty. A willingness and interest in assisting in all levels of client facing operations is critical. The position requires significant flexibility, attention to detail, excellent organizational skills, self-motivation, resourcefulness, and strong written and verbal communication skills. Customer service skills should exceed expectations and the ability to navigate changing environments is critical.
RESPONSIBILITIES

Organize and facilitate marketing plans and community relations activity with Managers across the company.
Create and distribute company reports by location for team review and implementation including:
- New clients starting service
- Profit and Hours by Client Type
- Referral sources
- Response times
- Conversion rates
- Monthly event calendars
- Networking opportunities.

Propose and lead company marketing initiatives providing vision and building buy-in.
Check in regularly with community partners and document efforts.
Continuously identify and bring forward company business opportunities and process improvements that will yield referral results and deepen community relationships.
Represent the organization to build visibility and to positively enhance the reputation of the program throughout the community while inspiring confidence.
Seize and identify opportunities for network development with each new lead.

Work with offices to remove barriers to accepting new clients, achieving service delivery goals and recruiting staff.
Perform client assessments to secure services and develop care plans and assist in placing and orienting appropriately matched caregivers.
Communicate client updates to care team and caregivers.
Develop keen insight into the needs of clients and strengths of caregivers in order to match appropriately and guide and spearhead scheduling team efforts to start new clients, manage replacement coverage, or identify caregiver training needs.
Work collaboratively with Home Care, Regional and Operations Managers on continuous quality improvement.
Support case management needs of company in all locations through mentoring and training.
Be available off hours for prospective client needs.