Operations Manager - Warehouse (Quality Beverage)

Job Type Full-time Description

  

Position Overview 

The primary purpose of this position is to oversee the daily activities of the warehouse/delivery operation. This position provides operational direction and leadership to all associates supporting delivery requirements. Encourages and enables personal and professional growth of all management and hourly associates. This position will be responsible to oversee inventory transactions while working with our brewing partners to ensure timely accurate inventory and deliveries for the Auburn location. 

Key Accountabilities:

• Establishes and maintains a culture of open, honest communication, and one of shared concern for the well-being and genuine respect of all delivery associates. Encourages opportunities for participation, collaboration, and teamwork at all levels within the delivery organization. Requires a management style among Supervisors which promotes an atmosphere of high performance, superior customer service, and innovation, while never compromising management’s integrity among our hourly associates
• Establish priorities and ensure compliance
• Establish and maintain daily production schedule
• Coordinates the Department’s planning activities with Warehouse and Sales
• Oversee warehousing inbound/outbound shipments and inventory transactions. 
• Ensuring appropriate staffing levels and operating schedules to meet delivery requirements and schedules
• Maintain Key Performance Indicators (KPIs) to measure and drive operational performance
• Meet established sales, customer service and delivery expectations
• Maintain staffing and equipment needs for the operation
• Train and develop managers and supervisors for the delivery operation
• Work closely with unionized labor force and its representatives to maintain a clean and safe workplace
• Crosstrain all managers to ensure proper department coverage and development
• Work closely with Supervisors and Director to ensure compliance with company and department policies and procedures; recommend improvements as needed as well as to collective bargaining agreement
• In consultation with Supervisor or Director, administer disciplinary action as needed 
• Ensure proper allocation of resources to complete daily workload in a timely and cost-efficient manner
• Ensure accurate and timely completion of daily workload with strong focus on customer service while controlling costs
• Evaluate daily performance and shift resources as needed
• Ensure a safe and clean workplace to avoid injuries and handle Workers Compensation matters for employees injured on the job. Assist Director of Operations with all safety awareness and accident prevention programs. Broad knowledge and understanding of OSHA regulations
• Ensure that the new KRONOS time-management system is properly utilized by employees to achieve accurate payment. Partner with payroll department to ensure employer pay is processed accurately
• Responsible for the preparation of customer delivery schedules and subsequent daily routing of orders to ensure customer service and low cost
• Ability to function effectively in a union warehouse environment
• Ability to work in a fast-paced and demanding environment
• Position supports both inbound and outbound transportation teams as needed

Knowledge/Skills/Abilities:

• Provide back-up for delivery and or routing coverage
• Train, support, and coach next level of management in preparation for advancement
• Work closely with the safety manager to support all safety initiatives
• Other duties as assigned

Requirements

Education/Training/Experience

• High School Diploma or equivalent required
• College degree or equivalent work experience/training/education preferred
• Minimum 5 years of Supply Chain leadership
• Above average computer skills, knowledge of Word, Excel, PowerPoint and Access.  In-depth knowledge of Transportation and Routing Systems
• Skill in conflict resolution and negotiation
• Skill in effective, clear and persuasive oral and written communications; Ability to lead, motivate and secure performance of staff positions in achieving key performance goals

Physical Demands and Environment:

• Occasional physical exertion including the regular lifting of objects weighing up to 25 pounds and the occasional lifting of objects weighing up to 40 pounds
• Work requires frequent standing or walking throughout the work day
• Work requires considerable mental concentration to effectively execute complex tasks requiring periods of focused mental and visual concentration

At Quality Beverage, we take pride in creating an environment