Dispatcher

Job Title:

Dispatcher

Job Summary:

A Dispatcher follows a leadership model that practices values based and community policing principles when responding to the needs of the community. In following this model, a Dispatcher practices leadership that is collaborative, creative, adaptive, based on influence, is multi-directional, and non-coercive. A Dispatcher provides services with the understanding that leaders, followers, and participants develop a common purpose to achieve mutual goals.

A Dispatcher is responsible for maintaining effective and efficient communications between the campus law enforcement headquarters, campus patrol officers in the field, outside emergency and law enforcement agencies and the public by receiving, recording, and dispatching general and emergency information quickly, clearly and accurately. A dispatcher is required to work independently, react quickly, and demonstrate good judgment and discretion in stressful situations. The Communications Center is operated 24 hours a day and a dispatcher may be required to work various shifts any day of the week including holidays.

As part of the larger staff in Student Life, Public Safety employees collaborate and cooperate across divisions and departments to create a supportive University community which encourages student learning and development in the Jesuit Catholic tradition. The mission of Student Life is to fully support holistic student development within a social justice framework centered in preparing students to be caring, socially responsible citizens in our global and local community.

Full Job Description:

Examples of essential Duties and Responsibilities:

• Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers. 

• Dispatches Officer and CSO field units to specific locations using a two-way radio while documenting all actions in the computer-aided dispatch system.

• Evaluates incoming reports of police, fire, and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel and coordinates with SF DEM for Fire/EMS response. 

• Receives requests for emergency and non-emergency services and liaisons with other USF departments as needed.

• Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched personnel.

• Maintains familiarity with area geography including major streets and campus buildings.

• Maintains understanding of current public safety policies and procedures for the USF Department of Public Safety. 

• Responds to routine and non-routine inquiries regarding public safety; properly classifies and prioritizes any report or complaint and determines appropriate course of action; provides appropriate referrals as necessary.

• Demonstrate professionalism, courtesy, empathy, and excellent customer service.

• Works various 8-hour or 12-hour shifts, or longer, including day shift, swing shift, night shift, weekends, holidays, and overtime.

• Perform other related duties as assigned.

Qualifications:

Education:

• High School Diploma required, college degree preferred.

Knowledge:

• English language, spelling, grammar and punctuation.

• Customer service and interpersonal communications principles.

• Computer operation and use in office and Communications Center environments.

• Basic principles in communicating by means of telephone and/or face to face contact. 

Skill/Ability to:

• Communicate clearly and concisely, in English, both orally and in writing.

• Comprehend, interpret, relay and document information via telephone, computer software or other related technology.

• Screen and interpret general data and filter relevant information.

• Effectively communicate with and elicit information from upset and irate community members.

• Learn and operate Computer Aided Dispatch (CAD) Systems and other related technology.

• Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations.<