Professional Services Consultant, XDR

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback – it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

Job Description

Your Career

The Professional Services Rapid Response Consultant for Cortex will provide onsite and remote rapid response performing design, deployment, and configuration relating to Palo Alto Networks XDR. The Consultant will function as the Cortex Technical Lead and Palo Alto Networks Solutions Subject Matter Expert (SME) interacting directly with the customer's personnel and or response teams.  As the technical expert during a customer incident, this role will focus on implementing Palo Alto Networks XDR and/or providing configuration enhancements for existing deployed systems.

We expect office-based employees to be in the office four days per week, with one day working from where they choose. We believe being together facilitates casual conversations and those magic moments where we can work on issues and ideas informally. These moments build capability and deepen trusted relationships and allow our people to feel safe in taking risks and being disruptive. Like so many companies, we are working through the details and things could change …. but in general if a role is deemed office-based we want our teams to be together four days per week.

Your Impact

• Travel (up to 40%) to customer site in a rapid response environment
• Deploy and configure XDR across customer environments, including endpoints and cloud environments
• Tune and optimize endpoint agents to maximize security effectiveness while minimizing operational impact
• Assist in building policies based on machine learning and behavioral analytics
• Analyze logs and events generated by XDR to identify, investigate, and mitigate security incidents
• Interact with the Palo Alto Networks Unit 42 to analyze and remediate cybersecurity events (Remediation limited to Firewall Implementation/Configuration/Hardening)
• Interact with Palo Alto Networks Unit 42 and customer to develop recommendations and roadmaps for enhancing the effectiveness of customer’s cybersecurity controls
• Ability to communicate and lead effectively in a crisis situation with all levels of a customer’s organization from Engineering/Operations to C Level staff
• Ability to document and templatize necessary documentation packages for customer(s)
• Ability to work on a team or lead a team depending upon the specific projects
• Ability to provide complex solutions in customer environments and execute/document said solutions by self or as a team leader
• Maintain knowledge of current cybersecurity threats and industry trends
• Other tasks and duties as needed to support the customer and/or business

Qualifications

Your Experience

• 3 years experience deploying and managing XDR platforms, including expertise in endpoint agent deployment and configuration
• Strong understanding of endpoint security technologies, such as software firewalls, antivirus, anti-malware, and endpoint protection platforms
• Knowledge of machine learning and behavioral analytics principles, enabling the development and tuning of effective security policies
• Ability to analyze logs and events generated by XDR to detect and respond to security incidents
• Solid understanding of security concepts, frameworks, and best practices, with the ability to provide expert advice and guidance to customers

Desired Certifications

• ISC2 CISSP
• Palo Alto Networks Certification – PCDRA
• Public Cloud Certification – i.e. AWS Certified Solution Architect Professional, AWS Advanced Certified Networking Specialty

Additional Information

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threa