Task Management System (TMS) / Workflow Management / Video Teleconferencing (VTC) Support Specialist

FEDITC, LLC is a fast-growing business supporting DoD and other intelligence agencies worldwide. FEDITC develops mission critical national security systems throughout the world directly supporting the Warfighter, DoD Leadership, & the country. We are proud & honored to provide these services.

Overview of position:

FEDITC is seeking a Task Management System (TMS) / Workflow Management / Video Teleconferencing (VTC) Support Specialist to work at Joint Base San Antonio (JBSA) – Lackland, TX. United States citizenship and an Active Top Secret clearance with SCI eligibility are required to be considered for this position.

The TMS / Workflow Management / VTC Support Specialist will provide direct support to the 67th Cyberspace Wing (67 CW), ensuring effective management of the Wing’s Task Management System (TMS), operational workflows, and video teleconferencing (VTC) systems. The contractor will track, analyze, and report on all TMS activities, coordinate correspondence from multiple agencies, and manage the Wing’s VTC capabilities to ensure uninterrupted communication support for command staff and mission operations.

Responsibilities

• Manage the 67 CW TMS and workflows for incoming and outgoing tasks, correspondence, and activities from multiple agencies.
• Ensure near real-time tracking of Wing assets engaged in operational missions.
• Identify, gather, and fulfill the Wing’s tracking and reporting requirements for TMS.
• Provide feedback to leadership on issues requiring submission to higher headquarters.
• Identify operational issues for leadership visibility and provide possible courses of action.
• Present weekly TMS updates to Senior Wing leadership during staff meetings.
• Maintain accuracy and relevancy of operational tasks.
• Provide quarterly and annual TMS metrics to track performance and completion rates.
• Conduct annual cleanup of TMS workflow accounts and maintain request reports.
• Maintain the TMS roster of Wing missions and responsibilities.

VTC Support

• Operate and instruct users on audio visual and VTC equipment for conference rooms and executive offices.
• Resolve scheduling conflicts and brief users on policies and procedures.
• Maintain electronic schedules for all rooms.
• Troubleshoot basic audio, video, and connectivity issues and submit trouble tickets.
• Maintain SOPs, checklists, and training materials for command staff.
• Provide quarterly and annual VTC metrics to track total meetings conducted.
• Track issues and resolutions for service tickets and maintain final reports for reliability analysis.

Experience/Skills:

• Experience managing task or workflow systems and coordinating command-level task tracking.
• Experience creating and maintaining operational metrics and performance reports.
• Experience providing user support for audio visual and teleconferencing systems.
• Strong organizational, communication, and analytical skills supporting operational mission tracking.
• Ability to troubleshoot and coordinate resolution of system issues.

Clearance:

• Active Top Secret Clearance with SCI eligibility (TS/SCI) required. 
• Must be a United States Citizen and pass a background check. 
• Maintain applicable security clearance(s) at the level required by the client and/or applicable certification(s) as requested by FEDITC and/or required by FEDITC's Client(s)/Customer(s)/Prime contractor(s).