Operations Lead, Leaves & Evaluations

About Lyra HealthLyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the RoleLyra Health is looking for an Operations Lead for the Leaves & Evaluations (L&E) team to scale the program efficiently so it effectively serves the needs of our customers and their employees pursuing leave or evaluation services. 
The ideal candidate is strategically minded, able to build and refine operational processes in a high paced environment, a strong communicator, and able to manage internal and external stakeholders.
The ideal candidate is experienced in:- Operational leadership, managing a large function / program and direct reports- Building and improving processes - from initial design to detailed implementation. Is adept at moving between ‘big picture’ thinking and day to day operations- Collaborating effectively with internal and external stakeholders, ideally including clinical teams Manipulating data to identify issues, monitor progress, and inform decisions

Responsibilities

• Accountable for day to day ops and building sustainable processes
• Managing relationships with external behavioral health organizations and delivering day-to-day operational support for L&E
• Develop new data infrastructures/dashboards to track and report out on program health to executive audiences
• Lead high-priority initiatives to investigate, address, and mitigate any near-term growth risks for our program, in partnership with teams

Qualifications

• 8+ years experience with management consulting, strategy & operations, high growth strategic ops or related experiences; experience working within a healthcare setting is a strong plus
• Highly organized self-starter; able to multitask and apply structure to ambiguous situations
• Strong project and team management skills and ability to drive alignment and execute through building effective partnerships with cross-functional teams
• Demonstrable experience in operational solution development in a fast paced environment
• Passion for transforming mental health through technology with a human touch

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, your data will be processed as per Lyra Health Workforce Privacy Notice. Through this application, we will collect personal information from you including your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA).  Providing this information is optional and completely voluntary.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. For more information about how we use and retain your information, please see our Workforce Privacy Notice.