Senior Field Service Technician - HVAC

Powering the Future: Keeping Critical Cooling Systems Running When It Matters Most!

Our Field Service / Operations team is seeking an experienced, safety-driven Senior Field Service Technician – HVAC to support advanced IT Cooling systems at customer sites nationwide. In this hands-on leadership role, you’ll perform and coordinate installations, start-ups, preventive maintenance, commissioning, troubleshooting, and repair of IT Cooling products. Your expertise will directly support mission-critical environments where performance, reliability, and uptime are essential.

What You’ll Do:

Lead Complex Service Projects:
Plan, coordinate, and execute service projects for IT Cooling systems at CPSD customer locations, ensuring work is completed safely, efficiently, and to specification.

Install, Start Up, and Commission Systems:
Perform and oversee installations, system start-ups, commissioning, and field modifications for advanced IT Cooling products with minimal supervision.

Troubleshoot With Expertise:
Diagnose and resolve complex mechanical, electrical, and controls-related failures across IT Cooling systems using advanced troubleshooting techniques.

Direct and Mentor Others:
Lead contractors, MEPPI-designated personnel, technicians, and authorized service providers through all phases of service projects. Provide technical guidance and on-the-job training to support skill development and quality execution.

Provide Technical Support:
Deliver expert technical support via phone and email to internal teams, customers, third-party service organizations, and end users.

Respond When It Counts:
Provide emergency technical support and on-call field service to resolve critical cooling issues and restore system operation.

Coordinate for Success:
Schedule technical sales and service support activities, including emergency service calls, and assist in resolving service conflicts that arise during project execution.

Support Product Development:
Assist engineering and product teams by identifying field issues and contributing to the planning and development of new IT Cooling products.

Inspect, Test, and Verify:
Inspect and test returned products, components, and systems to determine defects and operational status.

Document and Report:
Maintain accurate service records and documentation, including service reports and findings. Submit timely and accurate expense reports in accordance with company policies.

Collaborate Across Divisions:
Work closely with representatives from other MEPPI Divisions to identify and address equipment- and service-related issues and opportunities.

Promote the MEPPI Brand:
Further the goals and positive image of the Division by conducting business with MEPPI departments, customers, and suppliers in a professional, timely, and cooperative manner.

Recommend Long-Term Solutions:
Identify and recommend service product offerings that support the long-term maintenance and reliability of customer capital investments.

What You Bring:

Education & Experience:

• Associate’s Degree in HVAC, Electrical/Electronics, or a related technical field required.

• Minimum of eight (8) years of experience troubleshooting and repairing HVAC systems, including three (3) to five (5) years of experience with Mitsubishi Electric technology; or equivalent education and experience.

Technical Expertise:

• Advanced knowledge of IT Cooling products and services with specialized expertise in Mitsubishi Electric technology.

• EPA Section 608 certification required.

• Advanced proficiency with mechanical and electronic test equipment.

• Ability to read and interpret technical drawings, blueprints, electrical schematics, and bills of materials.

Skills & Leadership:

• Advanced analytical and problem-solving skills.

• Strong interpersonal and communication skills to effectively interact with customers, employees, vendors, and cross-functional teams.

• Demonstrated leadership ability to direct the work of others on-site and during emergency situations.

• Advanced computer skills with emphasis on Microsoft Office applications and MRP/ERP business systems.

Work Environment:

• Frequent travel to customer sites nationwide.

• Work performed in data centers, industrial facilities, and mechanical/electrical rooms.

• Exposure to ener