Sales Support Specialist

Sales Support Specialist

Come grow with us. We are Michigan’s premier IT solution provider, offering full-service systems integration and delivering knowledge-based technology solutions since 1984. We have four decades of experience helping our clients increase efficiency and profitability by managing computer systems rather than reacting to them.

Our people are our future – we provide the venue for individuals who have the desire and drive to grow as leaders in the IT industry. Career paths are not do-it-yourself at Yeo & Yeo. You will be equipped with career development and advocacy experiences, career ladder choices, support in advancing to leadership positions, and a successful integration of your personal and professional life.

Applying today makes you one step closer to joining a firm of enthusiastic, driven, creative and intelligent problem solvers working together toward a common goal – to deliver innovative technology solutions that help businesses increase operational efficiency and achieve IT goals.

Position Summary

Yeo & Yeo Technology is seeking a full-time Sales Support Specialist. The Sales Support Specialist will work to provide support to Account Executives within the organization.  We are looking for an energetic, ambitious individual that loves problem solving and providing the best customer service possible.

Key Objectives

• Collaborating with customers to solve problems, assist with inquiries, etc.
• Collaborating with vendors and manufacturers for support with quoting/proposal process
• Collaborate with marketing and sales teams to drive attendance and engagement for events, webinars, and trade shows
• Support lead generation efforts through coordination and execution of email drip campaigns
• Assist in managing and optimizing social media outreach activities to engage prospective clients
• Working with account management on proposal creation
• Working with account management on customer product renewals
• Maintain and update CRM records to ensure accurate tracking of leads and deal flows
• Assisting with processing of orders and service tickets
• Providing initiative-taking information to account management on aging equipment and software
• Providing initiative-taking information to customers on orders
• General administrative tasks to assist the sales department

Qualifications

• 2 – 3 years previous experience in customer service or sales support
• Resourceful, well organized, highly dependable, efficient and detail oriented
• Able to multitask and maintain accuracy
• Exceptional verbal, written and in-person communication skills

Preferred Abilities

• Associate’s degree in business or applicable field
• Knowledge of information technology

Leadership

• Take charge and be action-oriented and persist until the task or job is completed
• Learn and understand how position is critical to the success of the organization and be willing to accept responsibility and be accountable for own actions

Technology

• Excellent typing skills (50 wpm) and ten key calculator skills
• Strong proficiency in Microsoft Word, Excel, and Outlook

Helpful Skills

• Microsoft Teams
• HubSpot CRM

Benefits & Perks!

Our commitment is to continually invest in our people, both professionally and personally. That is why our benefits and perks go beyond industry standard. Our offerings include competitive salaries; excellent medical, dental and vision plan options; bonuses; referral programs; life insurance; 401(k) plan; community service opportunities; flexible wor